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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Locked Out My door lock wouldn't unlock when I arrived, and a staff member had to unlock it for me. They then replaced the battery. But the next evening, the same thing happened. What would have happened had I arrived back after the front desk closed at 10pm? Sleeping in my car? I know you get what you pay for, but basic maintenance is something that every hotel should offer.
Business response:
Dear Guest, Thank you for being our guest. We apologize for the inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
No amenities- not even a trash can or bar of soap Very scary clientele
Business response:
Dear TAMARA, Thank you for being our valued guest and posting your remarks online. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Since we are not a full-service property, we offer limited amenities in our rooms. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope to see you again.Sincerely,Hotel Management
#BatesMotel The staff were friendly enough but i do not suggest this hotel to anyone. The first room they put me in was the most disgusting off putting space i have ever paid to wak in to. It was so bad i refused a 2nd room and left after getting a refund. I felt very unsafe and uncomfortable with my son.This hotel is for people with addiction and serious life issues.
Business response:
Dear Guest, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience differs from our usual performance, and we regret not meeting your expectations. The care of our guests is of utmost importance to us. We are looking into this matter and hope to see you again so we can make a better impression. Safe Travels.Sincerely,Hotel Management
I could not stay on the property. There was a power failure and they were closed when I arrived. To make things worse, I am asking for a refund and Expedia told me that I have to wait at least 72 hrs to get it. Very disappointing customer service
Business response:
Dear Nelson, Thank you for your feedback and for being our guest. We're sorry for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we are looking into the matter; meanwhile, please feel free to reach out to us at the hotel for any assistance. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Do NOT trust that your reservation will actually be honored. Have a backup in case they overbook. At arrival from the airport we were told there may not be any rooms available even though we had reservations. Apparently there were 15 reservations for check in and only 5 rooms available! Several families came in that evening to a closed reception desk with a paper sign saying “sorry for the inconvenience”, and they could request a refund online. There was NO ONE to contact or a person on site to talk to. There were a couple o... read more
HORRIBLE!! I arrived at the hotel at 7pm and they stated they were booked and couldn’t get me in, even though I already had a reservation. They had the nerve to tell me that they only had 1 bedroom available but there is another couple on their way that called, so she couldn’t give me that one, even though I had a reservation already. She also claimed that she had to turn away 10 other people because they were overbooked. So if you had 1 room at the time I got there, how is it that you we’re leaving it for someone else? This... read more
Overbooked me, had no rooms and still charged me for the full stay. Then couldn't get a hold of anyone to help and was a fight when i did to get a refund.
Had to keep scooping up the cockroaches and putting them in the toilet to flush away. Killed around 50 during a 4 day stay, and those are just the ones that came out while I was there. They were hiding under the baseboard at the vinyl floor
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.9 star rating with 1,105 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.