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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing
Business response:
Thank you so much for taking the time to rate your stay with us, Rubicela. We hate to see that you did not enjoy your time with us and would love another chance to show you a much better experience with us the next time you are in the area.
Insects Crawling in Room after Dark The main light in the room was not working. Remote for television was not working. Starting at 8:00 at night bugs starting crawling all over the floor near the bed. It was busy with bugs crawling all night - Little rest whatsoever. Austin was sold out that evening unless you wanted to pay 450.00 - 500.00 range. This place appears on the website as clean and nice. It's a bad place. You could smell pot in the hallway. I am in the process of filing a complaint with Texas Department of State H... read more
Business response:
Hello, Kathryn. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
We had roaches all over our room crawling all over the walls at night. The first room they put us in had blood on the floor. There was feces on the walls by the elevator. Worst experience at any hotel ever.
Business response:
Thank you for your review, David. Please accept our sincerest apologies for the issues that you encountered as this is in no way the exceptional stay that we intended for you. We can assure you that we will address this with our housekeeping for proper action and resolve.
Very poor Very bad First I waited almost an hour before help arrived Secondly, i was given used room Thirdly, waited for another almost 2hrs to get another room Finally, you overworked your one employee
Business response:
Ime, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Do not stay Horrible services, horrible management where everybody points fingers at each other and don’t take accountability. Manager has boyfriend living at hotel where they fist fight outside and we are supposed to be ok with it. Full of roaches and fees for changing linens
Business response:
Hello, Sonia. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I have never come across so many bugs in a hotel. I told myself it was just 1 but we both were chasing critters around the room. I picked the hotel - never been so embarrassed
Business response:
We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates, Nicole. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.
Business response:
Thank you for taking the time to review and rate your stay with us, Leticia. We hate to see the lower rating and apologize for any issues that led to the lower score.
Roaches were crawling on walls and floors
Business response:
Thank you for taking the time to rate your stay with us, Sandra. We hate to see that your time with us was interrupted by pest sightings. We will be reaching out to our pest control provider for immediate action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.