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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over booked and did not stay. Still waiting on refund.
Business response:
Thank you for taking the time to review and rate your stay with us, Mike. We sincerely apologize that you were not able to stay with us due to the issues with your reservation. We hope that you were able to work with the property directly to get this taken care of.
Business response:
Thank you for taking the time to rate your stay with us, Mark. We hate to see that you did not enjoy your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
The Place is crawling with cockroaches very dirty entire hotel stinks the outside looks nice but is very Deceiving had no shower curtain when I got there will never stay in one again
Business response:
Thank you for taking the time to review and rate your stay with us, Shawn. We are so sorry for the issues that you experienced with pest sightings and overall cleanliness. We can assure you that we will revisit our standards and training to improve in the future. Thank you for allowing us to host you and we wish you the best in you future travels.
Apparently we were to late and they would not give us our room. The staff wouldnt Eben let us purchsse another room. We had to drice all the way back to waco at 2 am. And they will probably still charge my card! We are very unhappy
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit, Tracy. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
El baño estaba todo sucio cuando llegue les dije y no fueron a limpiar
Business response:
Thank you for taking the time to review your stay with us, Armando. Please accept our sincerest apologies regarding your recent stay at our hotel. We will communicate these concerns with the proper channels for immediate action and resolve.
No room, no service, no stay I had a confirmation of reservation and I got there and no record was found when I gave them my name or confirmation number. I asked if I could pay now and get a room for the night and the hotel attendants answer was I could only pay for a minimum of 3 nights. I showed the confirmation email I had received but this did no good and I said thank you and left. I had to pay for a hotel down the street.
Business response:
Thank you for sharing your comments, Manuela. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Roaches everywhere!! I paid for a week in advance, and they do not do refunds. DIRTY! DIRTY! DIRTY! STAY AWAY!!
Business response:
Hello Misty. Thank you for taking the time to review your stay with us. Please accept our sincerest apologies for the issues that you encountered with the cleanliness and the pest sightings. This is never the experience that we intend for you to have and can assure you that we will address this with our housekeeping team for further action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.