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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel staff not friendly, rooms are very small and had roaches, also when you ask for clean towels they want you to pay for them.
Business response:
We sincerely apologize for the issues that you encountered during your time with us. Our goal is to create a stay that is full of great service and hospitality and we hate to see that we fell short in delivering this. We are working hard to improve in these areas and hope that you enjoy your future travels.
STAY AWAY FROM THIS “HOTEL” we got there and the room was dirty , pillow sheets dirty too … the staff takes so much time to do your check in, it’s not a place to stay with kids .. very shady place . We have to leave 10 min after and they told us they were going to summit a refund and a day after they said that they don’t do refunds ….. PLEASE DONT STAY HERE . I even took pictures of the dirty pillows
Business response:
Thank you for reviewing your stay with us, Paola. Please accept our sincerest apologies for the issues that you encountered with the overall cleanliness and any feelings of uneasiness. We will make sure that we address this with our housekeeping team and upper management for immediate action and resolve.
Read the reviews I didn’t read the reviews beforehand but should have. Roaches were found in our room in multiple places. We called front desk and given the option to move to second floor where the manager stays and assures there’s no bugs on that floor or get a refund and go. We chose refund. Also heard constant noise above us that sounded like walking back and forth for hours
Business response:
Hello Matthew. We are disappointed to see that your time spent at our hotel was not the exceptionally clean and comfortable one that we intended for you. We will make sure that we address these concerns with our team so that we can improve in these areas for all our future guests.
Roaches The stay was horrible, roach infested rooms and people up all night.
Business response:
Thank you for reviewing your stay with us, Julian. We apologize that you encountered pest sightings during your stay, and that we did not satisfy your expectations. We will forward these concerns to upper management for proper action and resolve.
Don’t use a third party company! Rip off I never got to stay. Would not let me register because it was past midnight. I travel for a living, although this was a family trip. My credit card was charged without resolution. It was a horrible experience, especially when I had my child with me!
Business response:
Thank you for taking the time to rate your experience. We apologize that you were not able to stay due to the issues with checking in. We completely understand your frustration and will make sure that we address this with our team for immediate resolve.
I hate this place u came in my room why I was sleep
Business response:
Thank you for your rating and feedback, Quenton. We sincerely apologize for your experience and will speak with our team on regarding this matter. We do hope that your future travels are both comfortable and pleasant.
Manger was very rude and disrespectful
Business response:
Thank you for your feedback, Demola. Please accept our sincerest apologies for the service you received. This is never the experience that we want you to have and we will make sure that we address these concerns with our management team for proper action and resolve. Thank you for allowing us to host you and we wish you the best in your future travels.
If you can afford staying somewhere else, Do It! Very nice staff. I stayed there 15 days and never once did they refresh towels or linens. Also, several roaches were found in my room. Will never stay at one of these again.
Business response:
Thank you for your feedback, David. We are so sorry for the issues that encountered and will make sure that we address this with our housekeeping team immediately.
No available rooms I booked for two nights and no rooms were available when I arrived. What is the point of booking if there is no availability?
Business response:
We are saddened to learn you didn’t enjoy your stay with us. We appreciate your feedback and will use it to create a more satisfactory experience for all guests. Thank you.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.