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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t Stay Again Unless I Absolutely Had To My stay made it obvious why this hotel is only 2 stars but I did at least expect to have soap to wash our hands and toilet paper upon arrival. I’d also expect there to be some staff available even after hours as most hotels do for any basic needs. We had to wait until morning to receive a roll of toilet paper. We were also told we had to wash our own towels instead of being given new ones. Not sure if this is due to the busy ACL weekend but I didn’t come out on vacation to do la... read more
Business response:
Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us due to the issues with the toiletries and amenity offerings, Cassie. We never intend, nor want, your stay to be anything less than perfect. We can certainly understand the frustration of arriving at the hotel and it not being properly equipped - along with not being aware of our amenity offerings. We will communicate these concerns with our team at the property so that we can avoid these issues for any of our futu... read more
PLEASE STAY AWAY! We had two rooms checked in. My wife and I were in one room with our one year old son. He started running around something to catch it...guess what it was? ROACHES!! The room was filled with roaches. Called to report but of course their front desk closes at 7 pm. So had to connect to after hour maintenance. She was helpful and told me to go down to the front desk where someone would meet me. Someone did but then said we do not have any other room available. After multiple requests, she finally placed us in ... read more
Business response:
Thank you for the in-depth review of your stay, Pankaj. Please accept our sincerest apologies regarding the issues that you experienced during your stay. Guest satisfaction is always a top priority and we are saddened to see that this did not come across during your time with us. The feedback you provided will be used to address these concerns with our staff so that we can immediately improve in these areas. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your review, Corey. It is disappointing to see that your time with us was not enjoyed. We hope to have another opportunity to show you a much better experience the next time your travels bring you this way.
It took us 30 minutes for an employee even to show up to the closed front desk. And then after waiting she was not prepared in the slightest to check anyone in we had to ask for our second room after she only issued us one from our booking. Once arriving to the room the beds were clean and nicely made, but upon being in the room further, by the kitchenette table and chairs there was blood splatter on the ground. It did the job for one night but I would not stay here again because of customer service and cleanliness, nor woul... read more
Business response:
We appreciate you taking the time to share your experience with us, Patricia. We are disheartened to see that we fell short in delivering the exceptional stay that we intended for you due to the overall cleanliness and customer service. We strive to deliver excellent customer service and a super clean stay, and deeply apologize for our shortcomings. Your constructive feedback will allow us to revisit our standards and training in order to maximize our future guest experiences. Best wishes in all your future travels.
First I was unable to get in contact with staff called over and over with no response. Finally got ahold of someone and got the key wen in the room and it was already occupied had all there belongings and trash out. Then I went back to the front desk another staff member came in and they showed me another room when we turned on the lights there was roaches crawling everywhere. The pictures they have up on website is not what they truly look like. I went 8/20/2021. Still have not received my refund back.
Business response:
Thank you for sharing your experience with us, Briana. We hate to see that you encountered issues with reaching someone at the front desk, along with the issues with the pest sightings. This is not the warm welcome we wanted you to receive and we are terribly sorry for any inconvenience that this caused. We are always striving to improve the level of service that we provide and your feedback will help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Horrible experience!!! Do Not stay here There Wes no room service or any kind of service at all. The front desk was closed all the time we stayed in the hotel (1 whole day). We saw roaches crawling inside our room. Since the front desk was closed we had to call the customer service every time even though it was not after hours. There was not even a coffee or coffee maker. When I called them they said we have to pay for the coffee maker. Disgusting!!! There were shady people in the parking lot loitering and littering and I sa... read more
Business response:
Thank you for taking the time to review your stay with us. We are terribly sorry that you did not enjoy your experience with us due to the amenity offerings, reaching the front desk, along with the loitering outside. We are terribly sorry that you were left with this impression after your stay and we will make sure that we address these concerns with our team for proper action and resolve.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
My stay was very poor
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Never again We got there and the room was filthy. There were bags full of trash under the sink, trash in the fridge, grime in the tub and on the toilet, and suction cup marks and handprints on the headboard. They told us there were no other rooms available, and no one available to clean the room that day and that if we wanted to stay we would have to stay in it like that until they had someone to clean it. It took way too much arguing after that to get a refund.
Business response:
Thank you for the details regarding your stay. We extend our sincerest apologies for the issues that you had during your time with us. We feel terrible that this was your experience and are so sorry for any inconveniences that this caused. We will make sure that the information you provided is reviewed so that we can address these concerns in order to avoid them in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.