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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No lo recomiendo Ruidos innecesarios hasta altas horas de la noche. Hay que pagar por todo. Los cuartos tienen nevera, estufa, microondas. Pero para los utensilios para cocinar debes pagar extra. Solo limpian cada dos semanas los cuartos. No te dan toallas extras tienes que lavar tú las toallas, etc. Los cuartos tienen cucarachas. El aire acondicionado no funciona bien. Muchos homeless a fuera del hotel. Poco profesionales las personas que trabajan en el front desk.
Business response:
Thank you for taking the time to review your stay with us, Mario. We hate to see that you were not impressed with your stay. Our team works hard to provide a comfortable stay that is full of phenomenal service. We will make sure that we communicate these concerns with them so that we can avoid these issues in the future. Thank you for your feedback as it helps us improve. Best wishes in your future travels.
Horrible customer service
Business response:
Thank you for allowing us to host you, Gloria. We are so sorry for any problems that you experienced with the overall customer service that you received. We will review these concerns with our front desk team so that we can ensure that we are delivering exceptional service to all our guests. We do hope that your future travels are wonderful ones.
This property is infested with roaches. We left after 1 night, they were everywhere
Business response:
Thank you for taking the time to review your stay, Austin. We are terribly sorry to hear that you experienced issues with pest sightings, as this is never the clean and comfortable experience that we want you to have. Please know that we will communicate with the proper channels directly in order to avoid these issues in the future. We are so sorry for any inconvenience that this created and hope that your future travels are wonderful ones.
They post lower rates online and then up charge you when you check in and say the payment online is non-refundable. They then also claim a deposit of $100 and fraud you for “stealing a towel” to keep it. It is a shady business that needs to be taken down from Expedia.
Business response:
Hello Yazmin. Thank you for taking the time to share your feedback regarding your stay. We sincerely apologize for the issues you experienced with the rates. We are so sorry for any inconvenience that this caused as we never want your time with us to be less than perfect. Thank you for allowing us to host you and we do hope that your future travels are wonderful ones.
I didn’t like it at all. The sheets and pillowcases were dirty and had stains there were roaches as soon as the lights were out. Outside you have basically a homeless camp in the parking lot. All around gross.
Business response:
Thank you for your honest thoughts and feedback, Benjamin. We hate to see that this was your impression of our hotel. We never want your stay to be less than perfect and we apologize for any impact that this created on your visit. We will review these concerns with our team at the property to avoid these issues in the future.
Cambio de tarifa Aparte de las condiciones basicas que cualquier hotel de paso ofrece la cual este es deficiente no me gusto que ne cambiaron la tarifa del valor que ustedes me ofrecieron en la app. Jamas volvere a ese lugar. O no se si sea tambien deficiencia de Hotels.com ya que trate de comunicarme con ustedes y jamas recibi respuesta
Business response:
Thank you for taking the time to review your stay with us, Maritza. We appreciate your detailed comments and feedback and hate to see that we failed to satisfy your expectations. We are always looking for ways to improve the service that we provide to all our guests and will use your feedback to do just that. Best wishes in all your future travels.
dirty, roches
Business response:
Hello Hakim. We sincerely apologize for the problems that you encountered with the overall cleanliness and pest sightings as we know the inconvenience that this creates. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travel... read more
I never got to even stay here when I reserved and had to find a new place to stay last minute. Thankfully I was helped by Expedia to find a new place without additional charges of what I was going to pay for this location, but I was disappointed on how this place handled the situation and just hung up on me when I called to talk about the situation.
Business response:
Hello Son. Thank you so much for sharing your experience with us. We hate to see that we were not able to welcome you due to the issue with your reservation. This is never the type of experience that we want you to have, and we will make sure that we address this with the team at the property. Thank you for your feedback and we hope that your future travels are wonderful ones.
Wouldn’t Stay Again Unless I Absolutely Had To My stay made it obvious why this hotel is only 2 stars but I did at least expect to have soap to wash our hands and toilet paper upon arrival. I’d also expect there to be some staff available even after hours as most hotels do for any basic needs. We had to wait until morning to receive a roll of toilet paper. We were also told we had to wash our own towels instead of being given new ones. Not sure if this is due to the busy ACL weekend but I didn’t come out on vacation to do la... read more
Business response:
Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us due to the issues with the toiletries and amenity offerings, Cassie. We never intend, nor want, your stay to be anything less than perfect. We can certainly understand the frustration of arriving at the hotel and it not being properly equipped - along with not being aware of our amenity offerings. We will communicate these concerns with our team at the property so that we can avoid these issues for any of our futu... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,141 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.