Extended Stay America Select Suites - Austin - Northwest

Patricia 

on Expedia

4 years ago

It took us 30 minutes for an employee even to show up to the closed front desk. And then after waiting she was not prepared in the slightest to check anyone in we had to ask for our second room after she only issued us one from our booking. Once arriving to the room the beds were clean and nicely made, but upon being in the room further, by the kitchenette table and chairs there was blood splatter on the ground. It did the job for one night but I would not stay here again because of customer service and cleanliness, nor woul... read more

Briana 

on Expedia

4 years ago

First I was unable to get in contact with staff called over and over with no response. Finally got ahold of someone and got the key wen in the room and it was already occupied had all there belongings and trash out. Then I went back to the front desk another staff member came in and they showed me another room when we turned on the lights there was roaches crawling everywhere. The pictures they have up on website is not what they truly look like. I went 8/20/2021. Still have not received my refund back. 

Ishtiaque 

on Expedia

4 years ago

Horrible experience!!! Do Not stay here There Wes no room service or any kind of service at all. The front desk was closed all the time we stayed in the hotel (1 whole day). We saw roaches crawling inside our room. Since the front desk was closed we had to call the customer service every time even though it was not after hours. There was not even a coffee or coffee maker. When I called them they said we have to pay for the coffee maker. Disgusting!!! There were shady people in the parking lot loitering and littering and I sa... read more

Anonymous 

on Expedia

4 years ago

My stay was very poor 

Anonymous 

on Expedia

4 years ago

Never again We got there and the room was filthy. There were bags full of trash under the sink, trash in the fridge, grime in the tub and on the toilet, and suction cup marks and handprints on the headboard. They told us there were no other rooms available, and no one available to clean the room that day and that if we wanted to stay we would have to stay in it like that until they had someone to clean it. It took way too much arguing after that to get a refund. 

Joel 

on Expedia

4 years ago

Disappointed I actually never got to stay here. They gave away my room and didn’t call me until later in the evening while I was in town on business and left me scrambling to secure other options. Mind you, this was graduation weekend and there is also a major event in Cedar Park that I came in for that was a mile from the hotel. Bad form. 

Anonymous 

on Expedia

4 years ago

Items not in good repair. Woman at front desk borderline ride