This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I actually never got to stay here. They gave away my room and didn’t call me until later in the evening while I was in town on business and left me scrambling to secure other options. Mind you, this was graduation weekend and there is also a major event in Cedar Park that I came in for that was a mile from the hotel. Bad form.
Business response:
Thank you for sharing your comments, Joel. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Items not in good repair. Woman at front desk borderline ride
Business response:
Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Nothing
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us, and hate to see the lower rating. Thank you for allowing us to host you and we wish you all the best in your future travels.
The hotel was poorly managed. There was only one person working and she was cleaning rooms when we arrived. We waited 20 minutes for her to return to the front desk. Then she told us she had no reservation for us. She told us to go somewhere else. She seemed to have no support from her management. Not a good way to run a business.
Business response:
Thank you for your review, Angie. We are terribly sorry to see that your stay was impacted by your check-in experience and problems with your reservation. We can certainly understand the frustration this caused and will work hard to address these concerns with our front desk team for proper action and resolve.
Do NOT waste yout time or money This is by far the worst hotel/hospitality experience I have ever experienced. The entire hotel had a single worker for cleaning and front desk which led to me not being able to checkin until 5pm when check in is stated at 3pm. After getting checked in we go past the lobby door and are immediately greeted with several smells of Various drugs and other uncomfortable smells. We get up to our room (426) and we have no pillow cases or toiletries as promised. The counters are dirty and the TV itsel... read more
Business response:
Thank you so much for your review. We can't tell you how disappointed we are to see that this was your experience. We provide a high-level of service, along with ensuring that our rooms our super clean and fresh for each guest. We are so sorry that this was your experience and can assure you that we will reach out to our housekeeping team so that we can work to improve in this area for all our future guests.
Didn't end up staying. Frontdesk was terrible and rude not helpfulat all. The place was dirty and had a smell when walking into the lobby
Business response:
Thank you for your review, Anna. We are shocked to hear that this was your experience with our super friendly and helpful front desk team. We also apologize for any problems that you had with level of cleanliness and can assure you that we will be using your feedback to improve in these areas. Thank you for allowing us to host you and we wish you all the best in your future travels.
Gave our room away and told me they were about to call me as soon as I was about to check in. Horrible
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues with your reservation. We can certainly understand your frustration and would love another chance to show you a much better experience. We are so sorry for any inconvenience that this caused and wish you all the best in your future travels.
Business response:
Thank you for your review. We hate to see the lower rating and would love another chance to show you a much better experience.
Business response:
Thank you for your review. We are so disappointed to see the lower rating. We would love another chance to show you a much better experience.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.