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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating, Richard. All the best in your future travels.
I didn’t get to stay. I’m still waiting on my refund. I got there 15 min before 11 and he said he had no more rooms and would have to cancel it because the system rolls over at 11. I was there before 11
Business response:
Thank you for taking the time to review your stay at our hotel, Curtisha. We are happy to hear that our friendly and capable staff were able to assist in you issue with the mishap regarding your reservation. We are so sorry that because of this you did not get the opportunity to stay with us. If you are still experiencing issues with the billing, please don't hesitate to contact us so we can further assist.
Business response:
Thank you for your review, Andres. We are so sorry to see the low rating. We would love to welcome you back for a much better experience.
The property wouldnt let me check in. Is not issuing my refund.
Business response:
Thank you for sharing your experience. I wish it had been a more pleasant one for you and I’m so sorry to hear that there was some confusion about our refund policy. Please contact us for details about your account status or with any questions you have.
Business response:
Thank you for your rating, Summer. We are so sorry that you did not enjoy your stay. We hope that your future travels are wonderful ones.
Business response:
Thank you for your rating, Geoffrey. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
I wasn’t notified that after 11. I’m unable to check in. Nobody called or anything
Business response:
Thank you for taking the time to review your recent stay. We can't apologize enough for the troubles that you encountered because of the booking issues and lack of communication. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
My card was charged for $250 for absolutely nothing I will never go back here again!!!
Business response:
We are so sorry that you did not enjoy your time with us. We also understand your frustration over the charge on your account and hope that you were able to discuss it with the property for more clarification. Thank you for taking the time to review your stay and we wish you all the best in your future travels.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.