Extended Stay America Select Suites - Austin - Northwest

Business response:

Thank you for your review, Samantha. We hate to see the low rating, and are so sorry that you did not have a better experience with us. We hope that all your future travels are wonderful ones. 

Business response:

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel and best wishes with all your travels. 

Business response:

Thank you for your review, Brad. We are terribly sorry that we failed to satisfy your expectations due to the issues with noise levels and odors. Our staff enjoys every opportunity they get in order to make your experience a great one. We apologize that this did not happen and look forward to addressing these issues in order to improve in these areas for all our future guests. Thank you for giving us a chance to host you - and we wish you all the best in your future travels. 

Business response:

Thank you for your feedback. We are terribly sorry for the issues that you had with cleanliness and maintenance problems. Our staff works tirelessly to address these issues as soon as they are made aware, and we are so disappointed that this did not happen for you. We will use your feedback to help us improve in these areas for all our future guests. We wish you all the best in your future travels. 

Business response:

Thank you for taking time to review our hotel, Erica. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for reviewing your stay with us. It is disappointing to see that you did not experience the exceptional stay that we had intended for you. We hope you give us another opportunity to show you a much more pleasant experience the next time you visit. We wish you all the best in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Jason. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you so much for taking the time to review your stay at our hotel. We are happy that you enjoyed a clean a peaceful stay - but are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. 

Business response:

We are deeply sorry to see that you did not enjoy our accommodations during your visit. We are sorry for disappointing you hope that your future travels are great ones.