This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called and changed my reservation, the clerk took my information. I arrived on the new date, and the clerk told me that they had not done anything about my change and therefore needed to pay again. So I left, I will not use expedia or this hotel again.
Business response:
We are so sorry to hear about the problems you experienced while trying to make a reservation. This is not the first impression that we wanted to make and are so sorry for any inconvenience that this caused.
This place is horrible. Extremely unorganized and had to wait around 30 mins for someone to get to front desk and give me the key for rooms. The keys were extremely stinky ( although I booked non smoking they gave me smoking room) I left the place after 10 mins and went to another hotel.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
not-so-good
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Thank you for sharing your feedback so we know how we came across during your visit with us.
The property and room was disgusting. Upon arriving it reeked of cigarette smoke and drug use. The front check in clerk was smoking and our room was gross. Upon turning on the lights I saw cockaroches and upon examine the bedding my daughter noticed hair on the white sheet examine closer it was pubic hair. We were so disgusted and immediately left to get a refund. We waited over an hour attempting to get a hold of the check in clerk. Called customer service and they were finally able to get a hold of her. Returned baffled th... read more
Business response:
Hello. Thank you for taking the time to provide us with such a detailed review of your stay with us. We are sad to see that you had so many issues with the bedding, unpleasant smells and getting a hold of staff. We take so much pride in providing super clean rooms and are disappointed to see that we missed the mark during your stay. We greatly apologize for any inconvenience that this caused you and your family - and will use your feedback to address the problems mentioned. Again, thank you for taking the time to let us know... read more
When I arrived, no one was at the front desk and rhe metal gate closes off the window area. There was only one staff member there. A couple had been waiting for an hour for someone to return and had called the 1800 number several times to cancel their reservation. We waited for 20 for someone to return. Once she returned she checked us in immediately. When we wen back down twice that night to ask for another set of towels, the desk was closed off again. When we went again, we were told that we had to wait for housekeeping in... read more
Business response:
We are terribly sorry to hear that you experienced such inconveniences while staying at our hotel.To know that you had multiple issues reaching the front desk throughout your time is very disappointing to hear. This is not in any way the experience that we intended for you to have and are so sorry that we fell short. We value your feedback and want to thank you for sharing your experience so we are able to improve in the areas mentioned above.
Half and Half The ladies at the Front Desk are awesome...But maintenance was not on site so I had to deal with no Heat in my room...also I told them there vacuum cleaner did not work due to the floor was filthy.
Business response:
Hi, Michelle. We hate to hear that you had issues with the heat and also the floors were not cleaned to our standard. We apologize for any inconvenience that this caused but appreciate you for letting us know how we are doing so that we are able to improve.
It’s well located in and out of the highway. But unfortunately I never was able to stay here .
Business response:
We are never happy to see that your experience was not the pleasant one that we intended for you. So sorry that you experienced issues that prevented you from staying with us. Thank you for taking the time to share your feedback.
The check in was bad and there was no room service, so we had to use the dirty towels again
Business response:
Oh no, Luis! So sorry to see that you experienced problems with your check in. We are never happy to hear it when you didn't receive the great stay that we intended for you. Thank you again for this feedback as we will use it to help us improve.
I did not like that the floors were FILTHY, the toilet kept refilling every 60 seconds or so, no TV and no phone
Business response:
We deeply apologize that you were not able to enjoy rooms that were cleaned to our hotels standard. We wanted you to have not only a comfortable stay but a worry free one as well. We will certainly use this feedback to ensure we address the issues that were mentioned above.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.