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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Nothing about this place is good. They allow dogs and smoking.
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. This is not what we intended and we hope you have only wonderful travels ahead.
I never got my room nobody came down to give me my room. I waited and had to sleep in my car.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you. Were you able to use the lobby phone to alert the on-call staff that you needed help?
Sucked fixed toilet myself
Business response:
We are so sorry we disappointed you. What you've described is not at all typical of us. We wish you only the best in your future travels and lodging and hope you'll consider stopping by to see our changes and improvements.
No me gusto nada, la atención pesima, no habia habitación disponible de la reservada, super sucias las habitaciones
Business response:
Muchas gracias por hacérnoslo saber. Esto no es en absoluto lo que nos caracteriza y lamento mucho su decepcionante estancia. Esperamos que regrese para una estancia más fresca, limpia y típica con nosotros.
This is not a hotel, it's an apartment complex that rent out half clean vacant rooms.
Business response:
We are horrified that this is the impression you got. Thank you for sharing your feedback.
Everything in this property was horrible. Would not recommend this at all. Several issues with this property.
Business response:
Thank you for your feedback. We are terribly sorry to learn that you had a disappointing stay. We appreciate hearing your insights and hope your future travels are truly wonderful ones.
Nothing. This hotel was not worth the money I spent. Th staff was extremely rude and not helpful at all.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you.
Cheap and you get what you pay for Lobby and elevator were dirty and smelled awful. The exterior looked nice but inside was old and smelly. In the room there was no lamp, telephone did not work so I went back downstairs and told the clerk there was no remote and could not turn tv on manually. She said all the remotes were broken so was unable to watch tv. Bed was very uncomfortable as were the pillows. It needs a lot of TLC !
Business response:
Thank you for your feedback. It is important for us to know how we’re coming across and we wish you had been more positively impressed with our accommodations during this stay. Though we never want guests to feel disappointed, we do appreciate knowing about your experience so we can address issues and provide the best guest experience possible.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.