Extended Stay America Select Suites - Austin - Northwest

Anonymous 

on Expedia

6 years ago

It was clean but everyone in the hotel looked weird. Also, someone knocked on our room door stating that they were looking for someone else to serve them drugs. This scared us. Then, you have to pay for extra towels and the office closes early. Not to mention, they only have 1 iron and ironing board for the whole hotel 

Anonymous 

on Expedia

6 years ago

Do NOT book here! I reserved a room and received confirmation that the room was reserved and paid for. When I arrived I was informed that they did not have any rooms available. They refused to refund me and refused to help me find other accommodation. The manager was incredibly rude and refused to do anything to fix their mistake. 

John 

on Expedia

6 years ago

This is a housing for homeless and criminals, very inappropriate things happening there alot of people doing suspicious business outside the front door, no body was there at the front desk, after cancellation was a nightmare to get reimbursement, either Expedia or us weren't able to get in contact with the hotel people. Outside is very nasty environment alot of suspicious activity going on, very disappointed, I will never recommend this place and I'm going to make sure this review is passed through social media. 

Anonymous 

on Expedia

6 years ago

It was horrible. I wanted to cancel half way through the stay , the Hotel or Expedia did not help to cancel the rest of my reservations. I will never reserve anything through Expedia ever again. Horrible experience