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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not stay. Staff member called as we were parking that they were booked and we need to find another place to stay.
Business response:
Thank you for sharing these details of your experience, Rosemary. Please accept our sincerest apologies that you encountered issues with the reservation due to room availability. This is never our intention, and we just hate to see that this happened. We are terribly sorry for any inconvenience that this created and will work hard to improve the overall guest experience moving forward.
Bad Experience. Never had such a bad experience. Lots of noise in corridors until midnight. Upon arrival office was closed and almost took half hour just to get room key. Had no record of online payment made by us to Hotels.com. Had to pay again. Once in room and after going to sleep, were called back to office saying we had illegally occupied the room. Had to go down to office to straightened out. Had to provide identification again.
Business response:
Thank you for taking the time to review your stay with us, Neal. We can certainly understand the frustration of experiencing these issues, and apologize for the disruption that this caused. We will communicate with management regarding these issues to create a better experience for our guests moving forward.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Amber. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Bad experience Bathroom was dirty. No hand towel. Only 2 towels. Charge for extra towels. No counter space in the bathroom. Maintenance was doing repair in the room above all night, making noise, couldn't sleep. I would never stay here again and would never recommend it to anyone.
Business response:
Thank you for this detailed review, Kevin. We completely understand your frustration regarding the experience and are terribly sorry that your visit was not the exceptional one that we intended for you, . We work hard to remain diligent in our cleaning protocols and cannot apologize enough if we fell short during your stay. Your feedback shows us the areas that deserve our attention, and we will make sure that this is addressed at the property level for proper action and resolve. Thank you for allowing us to host you and we ... read more
Mucho olor a mariguana
Business response:
We appreciate your honest feedback, Domingo. We are terribly sorry that you encountered issues with offensive odors. We will address this concern with our housekeeping team in order to eliminate this from happening in the future. We do wish you the best in your future travels.
Business response:
Thank you for your rating. We hate to see the lower rating and apologize for any inconvenience that you experienced while at our hotel. We would love another chance to show you a much better experience the next time your travels bring you this way.
Poor There is no front desk assistance. You have to call and wait for someone to show up if they answer the phone. They didn't properly charge for the room then the next day wanted to charge me more after the initial charge. The outside was trashy and trash cans running over onto the ground. I will never stay at this place again.
Business response:
Thank you for your honest feedback, Joseph. We sincerely apologize for the issues that you experienced with the front desk delays, along with the concerns regarding the cleanliness and billing. Our team works hard to ensure that we are prompt and thorough and we hate to see that we fell short in these areas during your time with us. We can assure you that we will address these concerns appropriately in order to avoid them for any of our future guests. Thank you for allowing us to host you and we hope that your future travels... read more
The property was ok, the room was dirty, smelled cigarettes even though it's supposed to be non smoking, the cook top was greasy, let front desk know i couldn't stay in the room like that, was told it was clean and fine. Am still trying to get a refund, girl told me a refund would have to come through here, customer service here said no it would come from the hotel. Very upsetting and will not be using that hotel or this app again.
Business response:
Thank you so much for your very detailed review, Sara. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful one... read more
We were travelling late and when we arrived the front desk was closed and we were told our reservations had been canceled. They gave us a new reservation at twice the price I was supposed to pay. I asked to cancel my second night since our travel plans changed and was told it was no problem but then they attempted to charge me for the second night. Overall poor communication.
Business response:
Oh no! We can't begin to explain how sorry we are that this was your encounter while attempting to check-in. It saddens us to hear that you were not able to check-in and were inconvenienced in such a way. Please accept our sincerest apologies while we work to address this concern with our team for proper action and resolve. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.