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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor There is no front desk assistance. You have to call and wait for someone to show up if they answer the phone. They didn't properly charge for the room then the next day wanted to charge me more after the initial charge. The outside was trashy and trash cans running over onto the ground. I will never stay at this place again.
Business response:
Thank you for your honest feedback, Joseph. We sincerely apologize for the issues that you experienced with the front desk delays, along with the concerns regarding the cleanliness and billing. Our team works hard to ensure that we are prompt and thorough and we hate to see that we fell short in these areas during your time with us. We can assure you that we will address these concerns appropriately in order to avoid them for any of our future guests. Thank you for allowing us to host you and we hope that your future travels... read more
The property was ok, the room was dirty, smelled cigarettes even though it's supposed to be non smoking, the cook top was greasy, let front desk know i couldn't stay in the room like that, was told it was clean and fine. Am still trying to get a refund, girl told me a refund would have to come through here, customer service here said no it would come from the hotel. Very upsetting and will not be using that hotel or this app again.
Business response:
Thank you so much for your very detailed review, Sara. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful one... read more
We were travelling late and when we arrived the front desk was closed and we were told our reservations had been canceled. They gave us a new reservation at twice the price I was supposed to pay. I asked to cancel my second night since our travel plans changed and was told it was no problem but then they attempted to charge me for the second night. Overall poor communication.
Business response:
Oh no! We can't begin to explain how sorry we are that this was your encounter while attempting to check-in. It saddens us to hear that you were not able to check-in and were inconvenienced in such a way. Please accept our sincerest apologies while we work to address this concern with our team for proper action and resolve. We do hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to rate your stay, Rosalinda. We hate to see that you did not enjoy your time with us. We would love another chance to show you a much better experience the next time your travels bring you to the area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay with us, Tiffany. We are so sorry for any issues that you experienced while staying with us and would love another chance to show you a much better experience the next time your travels bring you to the area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Terrible This hotel is terrible. Room was dirty. I checked in and immediately checked out. Didn't even sleep there. Way to much shady traffic hanging out in the parking lot. Pass this one up or take your chances.
Business response:
Hello. Thank you so much for the honest feedback regarding your stay. We are so sorry that we failed to satisfy your expectations and will make sure that we address the issues mentioned with our property for immediate action and resolve. We sincerely apologize for any inconvenience that this caused and wish you all the best in your future travels.
Appalling Treatment - Do Not Stay Here When we arrived at the hotel we were informed that the two rooms that were booked had been cancelled that day by the manager because the hotel does not allow one night stays despite the fact this is what was booked through Hotels.com and confirmed. The receptionist said that the manager knew that it was possible to book one night online despite their policy but had not done anything about it. She also informed us that the manager realized there was an event on on Austin which was anothe... read more
Business response:
Thank you for your honest feedback. Please accept our sincerest apologies regarding your recent experience at our hotel. We hate to see that your interaction with our team was not the exceptional one that we intended for you. We take great pride in the level of service that we deliver to out guest and are so disappointed to see that this did not happen for you. We will make sure that we address these concerns with the team directly so that we can avoid these issues in the future. We do hope that your future travels are wonde... read more
They canceled my reservation and left me stranded without a hotel for the night.
Business response:
Thank you for your review, Mark. We are terribly sorry to hear that you experienced with your reservation and that you were unable to stay with us due to booking issues. We sincerely apologize for any inconvenience that this caused and will make sure that we review these concerns with our team for proper action and resolve. Thank you for highlighting the areas that deserve our attention and we wish you all the best in your future travels.
Business response:
Hello Javier. Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.