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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay, Eric. We hate to see the lower rating, and would love another opportunity to show you a much better experience the next time your travels bring you this way.
Got there with a confirmation number and did not have a room. I was also charged for the room. Took the front desk attendant 20 minutes to even show up at the desk.
Business response:
Thank you for your review. We can't tell you how disappointed it is to see that there was an issue with your reservation, along with the delay in receiving assistance from the front desk. We are always looking for ways to improve our service and will sure that we address these concerns with our front desk team for immediate action and resolve. Thank you so much for allowing us to host you and we hope that your future travels are wonderful.
Did not get to check in
Business response:
Oh no! We are so disappointed to see that you were not able to check-in. This is in no way the experience that we intended for you and will make sure that we address the concern with our team for immediate improvement. We do hope that your future stays are both comfortable and pleasant.
Don't stay here , dont waste your time or money We never got to stay here. Once we went to check in i was told they didn't have me a room , which i reserve one month in advance. And the front wss even rude about like it was my fault they didn't have a room for me. So we had to ride around to try find a room.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
We were greeted by a roach in the room upon arrival. The hallways were filled with people loitering about at all hours making noise. The whole place reeks of marijuana. There is no room service. Towels must be exchanged at the front desk which has no one staffing it after 8 PM. A place to avoid.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.
Worst service ever The lady at the front desk was RUDE!! I made the mistake od having my son call and ask for towels. He didn't know we had some and said no. That lady waa at my door quick asking about towels. Apparently we could only have 2 (there waa 3 of us). Elevator always smelled like Marijuana, didn't feel safe to leave or come back at dark. Also had roaches in yhe room with us. Will definitely not be back
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.