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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
We were greeted by a roach in the room upon arrival. The hallways were filled with people loitering about at all hours making noise. The whole place reeks of marijuana. There is no room service. Towels must be exchanged at the front desk which has no one staffing it after 8 PM. A place to avoid.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.
Worst service ever The lady at the front desk was RUDE!! I made the mistake od having my son call and ask for towels. He didn't know we had some and said no. That lady waa at my door quick asking about towels. Apparently we could only have 2 (there waa 3 of us). Elevator always smelled like Marijuana, didn't feel safe to leave or come back at dark. Also had roaches in yhe room with us. Will definitely not be back
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.
The staff was ridiculous rude and boot and never apologize for the thing of apologize for the things that were wrong with the room and felt and felt like I was putting them out of their way for stuff that I needed is another way for stuff that I needed after I paid for the hotel it for the hotel would never go back to that place again
Business response:
Thank you for your review, Robert. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
The lady in the front desk not inviting at all, lobby whole building smells like either dog pee or human pee! Idk but it stinks!!! Beds were hard pillows flimsy and blankets were thin! Did not enjoy my stay here at all!!!
Nobody at the front desk, had some room issues, front desk was closed all evening
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Arrived to check in and was told they were sold out...despite the fact I had a paid reservation...horrible guest service...not even an apology...I need a refund
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
The first night I found a cockroach roaming around the room. The same night the neighbors in the next room were having a party and playing very loud music. No staff around to control the problem. The day of my check out, in Expedia my check out time was noon. They called me at 11am to tell me I had to leave the room. By 11:30 they were banging on the door and calling non-stop yelling at me to leave!! When I yelled back at them they called up the police!! Very rude, very unprofessional staff, do not recommend this place to an... read more
Business response:
On behalf of our entire staff, we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better expe... read more
Motel, not Hotel! Myself and my 15 year old daughter stayed here -BIG MISTAKE! Check in according to the website is 3:00. I arrived a little after (3:10) after driving for 4 hours. I was turned away from checkin and told to wait in my car (it was almost 100F outside, May) and they would call me.I looked around and saw 7 people waiting in their cars also. At this point I would have cancelled but I had prepaid. Well, over an hour later, they finally called. They gave me one key wrapped up in a blank piece of paper just the roo... read more
Business response:
Thank the detailed review of your stay, Elsa. We can certainly understand your frustration regarding the check-in delays, overall customer service, and overall cleanliness, and are so disappointed to learn that this was your experience. This is certainly not the standards that we uphold ourselves to and we will use your feedback as an opportunity to grow and improve for all our future guests. We are so sorry for any inconvenience that this caused and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.