This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Save yourself headache and dont stay here Having traveled for work for the past 15 years i have stayed in multiple hotels This was the worst place i have ever stayed, room smelled of roach spray and was disgusting No amenities offered at all Smell of Marijuana in the hotel was horrible When contacted about it all staff had to say was no refunds given worst hotel stay ever
Business response:
Thank you for your review, Anthony. we can't tell you how disappointed we are to hear of the issues that you experienced. We never want your stay to be less than perfect and are so sorry that this was your impression of our hotel. We will make sure that we address your concerns with our housekeeping team so that we may improve in these areas for all our guests. All the best in your future travels.
Business response:
Thank you for taking the time to review your stay, Ivan. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
HORRIBLE SERVICE FROM YOU AND THE SUITE! I booked on Thursday. I drove from Houston on Saturday morning to check in at 3p. When i git there I was told my reservation was canceled due to them not having any rooms. I was given no notice of the cancelation. I had three children with me and had to find another room and ended up paying double wbat Inwqs going to pay there! The person there did nothing to assist or offer accommodations. She failed to see if another location had any rooms. When called Hotels.com on the phone I was ... read more
Business response:
On behalf of our entire staff, please accept our sincerest apologies for the encounter you had during your time with us. I’m so sorry to hear that there was not a room available for you upon your arrival due to the overbooking. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We can assure you that we will address this with our front desk team to ensure that the proper procedures are being followed in order ... read more
I checked in to stay 2 nights but left after the 1st night. My room was DISGUSTING. There was a strong smell of roach spray which I ventilated the room and thought nothing of, dropped my bags and left for the night. Came back and when it was time to get ready for bed noticed there was no shower curtain, cat litter all over the bathroom, pet hair & people hair on the linens, sticky chairs, dusty floors with more hair, NOISY guests and super loud highway noise. Trash was just sitting outside my room and people were out getting... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. We will make sure that we address your concerns with the front desk and housekeeping teams for immediate action and resolve. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Checking in took approximately 45 minutes due to computer problems despite the clerks best attempts to move things along. Our first room had no shower curtain and the bathroom hadn’t been cleaned prior to our stay. When I went to go report the problem the clerk was very helpful and provided us with a new room. However, that room hadn’t been cleaned at all - beds unmade, trash still in room, etc. It took another 30 minutes for her to verify which rooms were actually clean. The clerk was horrified of the situation but wasn’t a... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Horrible place! For starters when I showed up there there was no one at the front desk and a fire alarm was going off I couldn't get anyone on the phone that they had in the office so I had to call on my cell phone and tell them that I was at the front desk and then they came down. The kitchen ette doesn't have any utensils or pots and pans you have to pay extra for those. You also have to pay extra for linens and towels to be cleaned or swapped out and they don't clean your room. If you lose your key card or leave it upstai... read more
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the cleanliness, alarms and trouble reaching the front desk, along with the amenities, shows us that there are areas that we can improve upon, Giselle. Regarding the amenities, we believe in allowing our guests to customize their exper... read more
The worst The hotel staff stayed in back room & preceded with the questions about my stay. The room was not clean and had dead bugs in it. Tried to take a shower but no shower head. Worst stay EVER😡. Called and went by office..... no luck
Business response:
Thank you for your feedback. We are terribly sorry to see that you experienced so many troubling encounters during your time with us. This is in no way the exceptional stay that we intended for you, and can assure you that we will be speaking with the property directly regarding the issues with the overall cleanliness, pest sightings, and problems with the shower. We will also make sure that these issues are address with our pest control provider as well to eliminate this problem for any of our current and future guests. We ... read more
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Ebony. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The room was way too small for extended stay of 27days. The bed was a dull size bed, not big enough for 2 people. The T.v went out for almost 4 nights! No reimbursements for it at all! The cops surrounded thebplace the first couple days we were there. Prostitution all around the area.....just disgusting.
Business response:
I'm so sorry our accommodations did not meet your needs during this stay, and for the issues with the TV and concerning claims, Suzy. We are absolutely shocked to hear of your reports of the activity that allegedly took place, and don't hesitate to get the proper authorities involved if we need to. We are so sorry for any inconvenience that this caused, but thank you for letting us know how we are coming across and what areas we need to address.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.