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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was ridiculous rude and boot and never apologize for the thing of apologize for the things that were wrong with the room and felt and felt like I was putting them out of their way for stuff that I needed is another way for stuff that I needed after I paid for the hotel it for the hotel would never go back to that place again
Business response:
Thank you for your review, Robert. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
The lady in the front desk not inviting at all, lobby whole building smells like either dog pee or human pee! Idk but it stinks!!! Beds were hard pillows flimsy and blankets were thin! Did not enjoy my stay here at all!!!
Nobody at the front desk, had some room issues, front desk was closed all evening
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Arrived to check in and was told they were sold out...despite the fact I had a paid reservation...horrible guest service...not even an apology...I need a refund
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
The first night I found a cockroach roaming around the room. The same night the neighbors in the next room were having a party and playing very loud music. No staff around to control the problem. The day of my check out, in Expedia my check out time was noon. They called me at 11am to tell me I had to leave the room. By 11:30 they were banging on the door and calling non-stop yelling at me to leave!! When I yelled back at them they called up the police!! Very rude, very unprofessional staff, do not recommend this place to an... read more
Business response:
On behalf of our entire staff, we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better expe... read more
Motel, not Hotel! Myself and my 15 year old daughter stayed here -BIG MISTAKE! Check in according to the website is 3:00. I arrived a little after (3:10) after driving for 4 hours. I was turned away from checkin and told to wait in my car (it was almost 100F outside, May) and they would call me.I looked around and saw 7 people waiting in their cars also. At this point I would have cancelled but I had prepaid. Well, over an hour later, they finally called. They gave me one key wrapped up in a blank piece of paper just the roo... read more
Business response:
Thank the detailed review of your stay, Elsa. We can certainly understand your frustration regarding the check-in delays, overall customer service, and overall cleanliness, and are so disappointed to learn that this was your experience. This is certainly not the standards that we uphold ourselves to and we will use your feedback as an opportunity to grow and improve for all our future guests. We are so sorry for any inconvenience that this caused and we wish you all the best in your future travels.
Save yourself headache and dont stay here Having traveled for work for the past 15 years i have stayed in multiple hotels This was the worst place i have ever stayed, room smelled of roach spray and was disgusting No amenities offered at all Smell of Marijuana in the hotel was horrible When contacted about it all staff had to say was no refunds given worst hotel stay ever
Business response:
Thank you for your review, Anthony. we can't tell you how disappointed we are to hear of the issues that you experienced. We never want your stay to be less than perfect and are so sorry that this was your impression of our hotel. We will make sure that we address your concerns with our housekeeping team so that we may improve in these areas for all our guests. All the best in your future travels.
Business response:
Thank you for taking the time to review your stay, Ivan. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
HORRIBLE SERVICE FROM YOU AND THE SUITE! I booked on Thursday. I drove from Houston on Saturday morning to check in at 3p. When i git there I was told my reservation was canceled due to them not having any rooms. I was given no notice of the cancelation. I had three children with me and had to find another room and ended up paying double wbat Inwqs going to pay there! The person there did nothing to assist or offer accommodations. She failed to see if another location had any rooms. When called Hotels.com on the phone I was ... read more
Business response:
On behalf of our entire staff, please accept our sincerest apologies for the encounter you had during your time with us. I’m so sorry to hear that there was not a room available for you upon your arrival due to the overbooking. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We can assure you that we will address this with our front desk team to ensure that the proper procedures are being followed in order ... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.