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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible- Avoid at all costs Our stay here was absolutely horrible. The staff was rude, the rooms were not ready, the floor all around the walls and under beds was covered with mold. The kitchenette is not stocked with anything- no dishes, no pots, not even a coffee pot- so really there is no point in even having a kitchen. There was no shampoo and only 1 towel for a reservation for 4. This hotel should not even have a place on Hotels.com. The elevator had dog pee in it and the hallway had dog poop.
Business response:
Hello Robert. Thank you for taking the time to review your stay with us. Please accept our sincerest apologies for the issues that you had during your stay. We uphold a high-level of cleanliness and comfort and we are disappointed to see that we fell short in delivering this to you during your time with us. We also apologize that you were not aware of our amenity offerings prior to checking in. Your feedback will be used so that we can improve in these areas for all our future guests. Thank you for allowing us to host you an... read more
Business response:
Thank you for sharing your rating with us, Greg. We are disappointed to see the low rating and sincerely apologize for any issues that you experienced while with us. We would love another chance to show you a better experience the next time you are in the area. We do hope that your future travels are wonderful ones.
Woman at the counter wasn’t friendly and there NO TOWEl to exchange No Service after 5pm Including towel exchange. Kitchen with the stove top is not good, no pots and pans no plates no fork no spoons you need to purchase from them
Business response:
We appreciate you taking the time to share the details of your experience with us, Myong. Please accept our sincerest apologies regarding the issues that you experienced with the amenity offerings and customer service. We hate to see how this impacted your time with us and will make sure that we communicate these concerns with our team for immediate action and resolve. We hope to have another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Thank you for taking the time to rate your stay, Eric. We hate to see the lower rating, and would love another opportunity to show you a much better experience the next time your travels bring you this way.
Got there with a confirmation number and did not have a room. I was also charged for the room. Took the front desk attendant 20 minutes to even show up at the desk.
Business response:
Thank you for your review. We can't tell you how disappointed it is to see that there was an issue with your reservation, along with the delay in receiving assistance from the front desk. We are always looking for ways to improve our service and will sure that we address these concerns with our front desk team for immediate action and resolve. Thank you so much for allowing us to host you and we hope that your future travels are wonderful.
Did not get to check in
Business response:
Oh no! We are so disappointed to see that you were not able to check-in. This is in no way the experience that we intended for you and will make sure that we address the concern with our team for immediate improvement. We do hope that your future stays are both comfortable and pleasant.
Don't stay here , dont waste your time or money We never got to stay here. Once we went to check in i was told they didn't have me a room , which i reserve one month in advance. And the front wss even rude about like it was my fault they didn't have a room for me. So we had to ride around to try find a room.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.