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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay, Rosalinda. We hate to see that you did not enjoy your time with us. We would love another chance to show you a much better experience the next time your travels bring you to the area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay with us, Tiffany. We are so sorry for any issues that you experienced while staying with us and would love another chance to show you a much better experience the next time your travels bring you to the area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Terrible This hotel is terrible. Room was dirty. I checked in and immediately checked out. Didn't even sleep there. Way to much shady traffic hanging out in the parking lot. Pass this one up or take your chances.
Business response:
Hello. Thank you so much for the honest feedback regarding your stay. We are so sorry that we failed to satisfy your expectations and will make sure that we address the issues mentioned with our property for immediate action and resolve. We sincerely apologize for any inconvenience that this caused and wish you all the best in your future travels.
Appalling Treatment - Do Not Stay Here When we arrived at the hotel we were informed that the two rooms that were booked had been cancelled that day by the manager because the hotel does not allow one night stays despite the fact this is what was booked through Hotels.com and confirmed. The receptionist said that the manager knew that it was possible to book one night online despite their policy but had not done anything about it. She also informed us that the manager realized there was an event on on Austin which was anothe... read more
Business response:
Thank you for your honest feedback. Please accept our sincerest apologies regarding your recent experience at our hotel. We hate to see that your interaction with our team was not the exceptional one that we intended for you. We take great pride in the level of service that we deliver to out guest and are so disappointed to see that this did not happen for you. We will make sure that we address these concerns with the team directly so that we can avoid these issues in the future. We do hope that your future travels are wonde... read more
They canceled my reservation and left me stranded without a hotel for the night.
Business response:
Thank you for your review, Mark. We are terribly sorry to hear that you experienced with your reservation and that you were unable to stay with us due to booking issues. We sincerely apologize for any inconvenience that this caused and will make sure that we review these concerns with our team for proper action and resolve. Thank you for highlighting the areas that deserve our attention and we wish you all the best in your future travels.
Business response:
Hello Javier. Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Horrible- Avoid at all costs Our stay here was absolutely horrible. The staff was rude, the rooms were not ready, the floor all around the walls and under beds was covered with mold. The kitchenette is not stocked with anything- no dishes, no pots, not even a coffee pot- so really there is no point in even having a kitchen. There was no shampoo and only 1 towel for a reservation for 4. This hotel should not even have a place on Hotels.com. The elevator had dog pee in it and the hallway had dog poop.
Business response:
Hello Robert. Thank you for taking the time to review your stay with us. Please accept our sincerest apologies for the issues that you had during your stay. We uphold a high-level of cleanliness and comfort and we are disappointed to see that we fell short in delivering this to you during your time with us. We also apologize that you were not aware of our amenity offerings prior to checking in. Your feedback will be used so that we can improve in these areas for all our future guests. Thank you for allowing us to host you an... read more
Business response:
Thank you for sharing your rating with us, Greg. We are disappointed to see the low rating and sincerely apologize for any issues that you experienced while with us. We would love another chance to show you a better experience the next time you are in the area. We do hope that your future travels are wonderful ones.
Woman at the counter wasn’t friendly and there NO TOWEl to exchange No Service after 5pm Including towel exchange. Kitchen with the stove top is not good, no pots and pans no plates no fork no spoons you need to purchase from them
Business response:
We appreciate you taking the time to share the details of your experience with us, Myong. Please accept our sincerest apologies regarding the issues that you experienced with the amenity offerings and customer service. We hate to see how this impacted your time with us and will make sure that we communicate these concerns with our team for immediate action and resolve. We hope to have another chance to show you a much better experience the next time your travels bring you this way.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.