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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting!!!!!!! Absolutely disgusting!! Had to be moved rooms after the 1st night do you roaches crawling on us! Second room wasn’t much better. Tried several days in a row to reach the manager with no luck. I will be calling corporate for sure. There are a ton of hotels in the Round Rock Texas area! Definitely do not choose this one!
Business response:
We appreciate you bringing this issue to our attention regarding the pest sightings, Thomas. I can assure you that we take these matters very seriously and will make sure that we reach out to our pest control provider for immediate action and resolve. We are terribly sorry for any inconvenience that this created but do wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Oscar. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Truck was stolen from parking lot they do not have cameras on the outside of the building and they do not have insurance to cover anything
Business response:
Oh no! We are so sorry to learn of your experience and that this unfortunate event took place at our property. This is in no way the type of stay that we intended for you to have and are saddened that you had to go through this. We understand the importance of you, and your belongings being in safe hands and are constantly looking for ways to improve. We will make sure that we forward the details of your experience to upper management for review. Thank you so much for taking the time to review your stay and we wish you all t... read more
Dirty tv didn’t work I didn’t stay there went and got another room somewhere else
Business response:
Thank you for taking the time to review your stay, Carlos. We are sorry that you experienced issues with the TV and that as a result, you checked-out earlier than planned. We are so sorry for any inconvenience that this issue created but will make sure that we alert the staff so that we can work to fix and improve this for all our future guests.
Business response:
It is so disappointing to see that you did not receive the high standard of service that we strive to give each and every guest. Thank you for taking the time to review your stay as it allows us to see how we are coming across.
The are VERY sketchy people hanging out in the parking lot and by doors at ALL hours. You're given TWO towels and if you need even 1 more, you have to pay for it. ZERO amenities and it is just a building and a parking lot. They didn't note at all that they are doing reconstruction in some rooms so the room next to us and above us were under construction all day, the entire weekend. The beds are so uncomfortable that we discussed sleeping on the floor except that the carpet was grossly old and dirty. Only continued to stay be... read more
Business response:
I can't tell you how extremely disappointing it is to hear that you not only experienced issues with cleanliness but that you were also disappointed with our amenity offerings. Our staff works at a very high level to deliver an exceptionally clean and comfortable stay and we are so sorry that we fell short during your time with us. We will use your feedback to address these issues and turn these negative experiences into positive ones for all of our future guests.
Middle of the night with no room I arrived to check in about 11:30pm and was told that my reservation had been cancelled. I had a confirmation number, but the employee told me I should have been notified several days before and I was not. I ended up having to find another hotel at midnight and paid twice as much to get a room.
Business response:
Oh no --- I’m so sorry a room was not available, Jason! That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
ZERO Customer Service The office/front desk person was not friendly, helpful, or customer service oriented. We asked about getting an extra set of towels before we went out for dinner, and she told us that the Housekeeper was busy, and to dial '500' when we returned from dinner. We followed her instructions, and when the Housekeeper answered the phone, she said "We're closed". I told her we needed one set of towels, since we had three people in the room, and there were only two sets of towels. She again said, "We're closed. ... read more
Business response:
We deeply apologize that this was how your time was spent with us, Patricia. The problem that you had with obtaining towels from our usually friendly and professional staff is so disappointing to hear. I'm so sorry for any inconvenience that this caused you and your family and will make sure that we use your feedback to improve in these areas for our future guests.
I’ll never use either service again!!!!
Business response:
Hello David. We are so disappointed to see that you did not enjoy your stay with us and we are sorry that we let you down. Thank you so much for taking the time to review our hotel.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.