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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in to stay 2 nights but left after the 1st night. My room was DISGUSTING. There was a strong smell of roach spray which I ventilated the room and thought nothing of, dropped my bags and left for the night. Came back and when it was time to get ready for bed noticed there was no shower curtain, cat litter all over the bathroom, pet hair & people hair on the linens, sticky chairs, dusty floors with more hair, NOISY guests and super loud highway noise. Trash was just sitting outside my room and people were out getting... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. We will make sure that we address your concerns with the front desk and housekeeping teams for immediate action and resolve. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Checking in took approximately 45 minutes due to computer problems despite the clerks best attempts to move things along. Our first room had no shower curtain and the bathroom hadn’t been cleaned prior to our stay. When I went to go report the problem the clerk was very helpful and provided us with a new room. However, that room hadn’t been cleaned at all - beds unmade, trash still in room, etc. It took another 30 minutes for her to verify which rooms were actually clean. The clerk was horrified of the situation but wasn’t a... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Horrible place! For starters when I showed up there there was no one at the front desk and a fire alarm was going off I couldn't get anyone on the phone that they had in the office so I had to call on my cell phone and tell them that I was at the front desk and then they came down. The kitchen ette doesn't have any utensils or pots and pans you have to pay extra for those. You also have to pay extra for linens and towels to be cleaned or swapped out and they don't clean your room. If you lose your key card or leave it upstai... read more
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the cleanliness, alarms and trouble reaching the front desk, along with the amenities, shows us that there are areas that we can improve upon, Giselle. Regarding the amenities, we believe in allowing our guests to customize their exper... read more
The worst The hotel staff stayed in back room & preceded with the questions about my stay. The room was not clean and had dead bugs in it. Tried to take a shower but no shower head. Worst stay EVER😡. Called and went by office..... no luck
Business response:
Thank you for your feedback. We are terribly sorry to see that you experienced so many troubling encounters during your time with us. This is in no way the exceptional stay that we intended for you, and can assure you that we will be speaking with the property directly regarding the issues with the overall cleanliness, pest sightings, and problems with the shower. We will also make sure that these issues are address with our pest control provider as well to eliminate this problem for any of our current and future guests. We ... read more
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Ebony. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The room was way too small for extended stay of 27days. The bed was a dull size bed, not big enough for 2 people. The T.v went out for almost 4 nights! No reimbursements for it at all! The cops surrounded thebplace the first couple days we were there. Prostitution all around the area.....just disgusting.
Business response:
I'm so sorry our accommodations did not meet your needs during this stay, and for the issues with the TV and concerning claims, Suzy. We are absolutely shocked to hear of your reports of the activity that allegedly took place, and don't hesitate to get the proper authorities involved if we need to. We are so sorry for any inconvenience that this caused, but thank you for letting us know how we are coming across and what areas we need to address.
Disgusting!!!!!!! Absolutely disgusting!! Had to be moved rooms after the 1st night do you roaches crawling on us! Second room wasn’t much better. Tried several days in a row to reach the manager with no luck. I will be calling corporate for sure. There are a ton of hotels in the Round Rock Texas area! Definitely do not choose this one!
Business response:
We appreciate you bringing this issue to our attention regarding the pest sightings, Thomas. I can assure you that we take these matters very seriously and will make sure that we reach out to our pest control provider for immediate action and resolve. We are terribly sorry for any inconvenience that this created but do wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Oscar. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Truck was stolen from parking lot they do not have cameras on the outside of the building and they do not have insurance to cover anything
Business response:
Oh no! We are so sorry to learn of your experience and that this unfortunate event took place at our property. This is in no way the type of stay that we intended for you to have and are saddened that you had to go through this. We understand the importance of you, and your belongings being in safe hands and are constantly looking for ways to improve. We will make sure that we forward the details of your experience to upper management for review. Thank you so much for taking the time to review your stay and we wish you all t... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.