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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty tv didn’t work I didn’t stay there went and got another room somewhere else
Business response:
Thank you for taking the time to review your stay, Carlos. We are sorry that you experienced issues with the TV and that as a result, you checked-out earlier than planned. We are so sorry for any inconvenience that this issue created but will make sure that we alert the staff so that we can work to fix and improve this for all our future guests.
Business response:
It is so disappointing to see that you did not receive the high standard of service that we strive to give each and every guest. Thank you for taking the time to review your stay as it allows us to see how we are coming across.
The are VERY sketchy people hanging out in the parking lot and by doors at ALL hours. You're given TWO towels and if you need even 1 more, you have to pay for it. ZERO amenities and it is just a building and a parking lot. They didn't note at all that they are doing reconstruction in some rooms so the room next to us and above us were under construction all day, the entire weekend. The beds are so uncomfortable that we discussed sleeping on the floor except that the carpet was grossly old and dirty. Only continued to stay be... read more
Business response:
I can't tell you how extremely disappointing it is to hear that you not only experienced issues with cleanliness but that you were also disappointed with our amenity offerings. Our staff works at a very high level to deliver an exceptionally clean and comfortable stay and we are so sorry that we fell short during your time with us. We will use your feedback to address these issues and turn these negative experiences into positive ones for all of our future guests.
Middle of the night with no room I arrived to check in about 11:30pm and was told that my reservation had been cancelled. I had a confirmation number, but the employee told me I should have been notified several days before and I was not. I ended up having to find another hotel at midnight and paid twice as much to get a room.
Business response:
Oh no --- I’m so sorry a room was not available, Jason! That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
ZERO Customer Service The office/front desk person was not friendly, helpful, or customer service oriented. We asked about getting an extra set of towels before we went out for dinner, and she told us that the Housekeeper was busy, and to dial '500' when we returned from dinner. We followed her instructions, and when the Housekeeper answered the phone, she said "We're closed". I told her we needed one set of towels, since we had three people in the room, and there were only two sets of towels. She again said, "We're closed. ... read more
Business response:
We deeply apologize that this was how your time was spent with us, Patricia. The problem that you had with obtaining towels from our usually friendly and professional staff is so disappointing to hear. I'm so sorry for any inconvenience that this caused you and your family and will make sure that we use your feedback to improve in these areas for our future guests.
I’ll never use either service again!!!!
Business response:
Hello David. We are so disappointed to see that you did not enjoy your stay with us and we are sorry that we let you down. Thank you so much for taking the time to review our hotel.
Just ok, you get what you pay for Roaches, shady people in the halls and the smell of weed throughout the fourth floor.
Business response:
We are so disappointed to see that your experience was not the great one that we intended for you. We try hard to make sure that your stay is clean and comfortable and apologize that we fell short during your time with us. We also take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad im... read more
The hotel was dirty and smelly, carpet was old and dirty. The elevator, our room and floor (4th) sting of cigarette smoke so bad that I developed a migraine. We only stayed for couple of hours just to rest our eyes but we were looking forward to leave that place. The mattresses in our beds were very uncomfortable and old.
Business response:
Hello Gloria. We are so sorry to hear about all of the issues that you experienced during your stay. It is disappointing to see that there were unpleasant smells and your bed did not provide a comfortable nights sleep. We will certainly use your feedback to improve in these areas.
They Gave our room away. They did not hold our reservation though Hotels.com, they gave our room away! We had to sleep on the floor of a friends house due to this breach in agreement.
Business response:
Oh no --- I’m so sorry a room was not available, Mia!. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.