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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok, you get what you pay for Roaches, shady people in the halls and the smell of weed throughout the fourth floor.
Business response:
We are so disappointed to see that your experience was not the great one that we intended for you. We try hard to make sure that your stay is clean and comfortable and apologize that we fell short during your time with us. We also take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad im... read more
The hotel was dirty and smelly, carpet was old and dirty. The elevator, our room and floor (4th) sting of cigarette smoke so bad that I developed a migraine. We only stayed for couple of hours just to rest our eyes but we were looking forward to leave that place. The mattresses in our beds were very uncomfortable and old.
Business response:
Hello Gloria. We are so sorry to hear about all of the issues that you experienced during your stay. It is disappointing to see that there were unpleasant smells and your bed did not provide a comfortable nights sleep. We will certainly use your feedback to improve in these areas.
They Gave our room away. They did not hold our reservation though Hotels.com, they gave our room away! We had to sleep on the floor of a friends house due to this breach in agreement.
Business response:
Oh no --- I’m so sorry a room was not available, Mia!. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Wow This hotel was a complete let down, from the room, the AC, very disappointed
Business response:
Thank you for your thoughtful feedback, Scott. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Greasy Spoon Anyone?! It seems that because it’s a budget extended stay, the staff reasoned that it’s okay to budget their level of friendliness to, “if I move my face without a snarling expression, you should count yourself very lucky!” My room smelled like a busy, greasy-spoon cafe frequented by late night taxi cab drivers. Lighting - well, yes, the lights work, but don’t forget to pack a side lamp if you, like most of us, like the lighting to work with your mood. No downtime lighting - bright they are, and I assume it was... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
I'm terribly sorry to hear that our accommodations did not positively impress you. We appreciate your feedback.
Business response:
We are so sorry you were not pleased with your stay. Thank you for rating our hotel.
Nothing was clean. All the way down to the check in office
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your impression of us. Is there something in particular that you've noticed that needs our attention? Hopefully you are aware that we include room cleaning service every 14 days in the base rate, but more frequent service can be requested for an additional fee. Please let us know if this will better meet your needs.
This hotel was the worst experience there are better options
Business response:
Oh no! We are so disappointed to get this feedback and wish your stay with us had been more pleasantly memorable. Thank you for the comments.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.