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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow This hotel was a complete let down, from the room, the AC, very disappointed
Business response:
Thank you for your thoughtful feedback, Scott. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Greasy Spoon Anyone?! It seems that because it’s a budget extended stay, the staff reasoned that it’s okay to budget their level of friendliness to, “if I move my face without a snarling expression, you should count yourself very lucky!” My room smelled like a busy, greasy-spoon cafe frequented by late night taxi cab drivers. Lighting - well, yes, the lights work, but don’t forget to pack a side lamp if you, like most of us, like the lighting to work with your mood. No downtime lighting - bright they are, and I assume it was... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Business response:
I'm terribly sorry to hear that our accommodations did not positively impress you. We appreciate your feedback.
Business response:
We are so sorry you were not pleased with your stay. Thank you for rating our hotel.
Nothing was clean. All the way down to the check in office
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your impression of us. Is there something in particular that you've noticed that needs our attention? Hopefully you are aware that we include room cleaning service every 14 days in the base rate, but more frequent service can be requested for an additional fee. Please let us know if this will better meet your needs.
This hotel was the worst experience there are better options
Business response:
Oh no! We are so disappointed to get this feedback and wish your stay with us had been more pleasantly memorable. Thank you for the comments.
We moved four different rooms. The cards did not work on two of the rooms and one of the rooms was covered in bugs. The final room was decently clean, but still could use some room for improvement.
Business response:
Thank for your patience with these room changes. I'm so sorry for these great inconveniences. We appreciate hearing from you and so wish your whole stay had been more pleasantly memorable.
Business response:
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
We checked in and when we walked in the room it wasn't suitable for 2 adults. We weren't in the room not even 5 min and they didn't refund our money not even for the second night and they lied and said they would refund at least our second night. Expedia has been trying to reach and talk to the manager for 3 days now. I don't recommend this hotel at all.
Business response:
Thank you for sharing your experience. I wish it had been a more pleasant one for you and I’m so sorry to hear that there was some confusion about our refund policy. Please contact us for details about your account status or with any questions you have.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.