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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck! The whole place smelled of cigarette smoke. We were told we’d be in a no -smoking room, but were put in a smoking room. There were some shady characters running around, and the cops even showed up one night. When my husband asked for an extra pillow, the woman working told him they didn’t provide extra pillows.
Business response:
Thank you for staying with us. We apologize for the issues you had while staying with us. We appreciate the feedback, so we can always be improving.
Is not good
Business response:
I'm so terribly sorry that your experience with us was not more pleasantly memorable. Best wishes in all your future travels and lodging.
It’s a no The room and whole hallway smelled like mold, it was difficult for me to sleep with the smell. The room was not cleaned well either. Pubic hair in the shower & old food left in the microwave.
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
The check in staff were rude. The rooms are not stocked with the normal things such as bath soap and dishes for the kitchenette. The laundry machine card readers did not work and reportedly haven’t worked in a while. The entire hotel smelled liked cigarette smoke. The area was very dangerous looking and I did not feel very safe.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Worst hotel in life time ever, don’t go for this, 0
Business response:
Oh no! I'm so terribly sorry to read that this was your impression of our hotel.
Well I got there for an 11 day stay and I was told they didn’t have room for me. So we had to drive around for 2 hours and stay at a dodgy hotel the first 2 nights. Reception was worthless and not friendly whatsoever.
Business response:
We are so sorry to hear about this.
No... Roaches. Difficult after hours check in. Smelled weird. Good place to take a hooker & OD on heroin. Otherwise, your dignity is worth an extra $20 to stay someplace decent.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
The room was very nasty. There were dirty clothes in the room when we arrived. We also had to not only take our dirty towels to the front desk to get clean ones, but we had to PAY for clean towels.
Business response:
Thank you for this important feedback. First, I apologize for the condition of the room when you checked in. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you. About the towels, it sounds like you were not aware of our unique approach to lodging --- that guests pay a base rate and then add only the services and amenities that are important to them. Many guests just love creating a customized experience that is easier on the budget. Our Linen Exchange Progr... read more
Not amazing at all. The room smelled horrible!
Business response:
We apologize for the unpleasant odors you experienced and we appreciate knowing how we're coming across so we can take action.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.