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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No... Roaches. Difficult after hours check in. Smelled weird. Good place to take a hooker & OD on heroin. Otherwise, your dignity is worth an extra $20 to stay someplace decent.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
The room was very nasty. There were dirty clothes in the room when we arrived. We also had to not only take our dirty towels to the front desk to get clean ones, but we had to PAY for clean towels.
Business response:
Thank you for this important feedback. First, I apologize for the condition of the room when you checked in. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you. About the towels, it sounds like you were not aware of our unique approach to lodging --- that guests pay a base rate and then add only the services and amenities that are important to them. Many guests just love creating a customized experience that is easier on the budget. Our Linen Exchange Progr... read more
Not amazing at all. The room smelled horrible!
Business response:
We apologize for the unpleasant odors you experienced and we appreciate knowing how we're coming across so we can take action.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
The smoking keys not working at times More family teams in the bathroom more blankets
Business response:
Thank you for this feedback.
Go somewhere else We never were able to check in. They say we have to check in by a certain time or a no show even when I listed we would be checking in late. They charged me anyway.
Business response:
We are so sorry that a room was not available and for the inconvenience this caused. We hope to be able to welcome you here next time.
Roaches Roaches
Business response:
Thank you for letting us know. We take this very seriously.
This hotel is bare bones. No frills. Smoking is allowed as evidenced by the smell in the hallways. Music blaring in the room next door at 10pm at night with people outside the door waiting to go inside. Not sure what that was about, can only imagine.
Business response:
I'm so sorry to hear about your disappointing stay. This is not what we intended and we hope you have only wonderful travels ahead.
N/A Surprised to find that there was no gym available. Had to pay extra just for pillows
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.