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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
The smoking keys not working at times More family teams in the bathroom more blankets
Business response:
Thank you for this feedback.
Go somewhere else We never were able to check in. They say we have to check in by a certain time or a no show even when I listed we would be checking in late. They charged me anyway.
Business response:
We are so sorry that a room was not available and for the inconvenience this caused. We hope to be able to welcome you here next time.
Roaches Roaches
Business response:
Thank you for letting us know. We take this very seriously.
This hotel is bare bones. No frills. Smoking is allowed as evidenced by the smell in the hallways. Music blaring in the room next door at 10pm at night with people outside the door waiting to go inside. Not sure what that was about, can only imagine.
Business response:
I'm so sorry to hear about your disappointing stay. This is not what we intended and we hope you have only wonderful travels ahead.
N/A Surprised to find that there was no gym available. Had to pay extra just for pillows
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
Business response:
I'm sorry you did not enjoy a thoroughly wonderful stay with us. Would you consider returning to give us another opportunity to wow you?
The worst I have seen Very unclean. Stayed 7 night and not for one day did they have my room cleaned. No fresh towels, no bathing soap.
Business response:
Thank you for the feedback. We deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest and every two weeks for long-stay guests. Guests are notified, at check-in, of the day/approximate time of their scheduled cleanings. For more frequent cleaning, contact the front desk staff. They can help schedule those services and discuss pricing. I’m sorry you weren’t expecting this and were disappointed because of it.
Very old, lumpy mattress and pillows in room 331. ZERO amenities, not even the normal small bottle of shampoo.
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay. We hope you have only wonderful travels ahead.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.