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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I'm sorry you did not enjoy a thoroughly wonderful stay with us. Would you consider returning to give us another opportunity to wow you?
The worst I have seen Very unclean. Stayed 7 night and not for one day did they have my room cleaned. No fresh towels, no bathing soap.
Business response:
Thank you for the feedback. We deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest and every two weeks for long-stay guests. Guests are notified, at check-in, of the day/approximate time of their scheduled cleanings. For more frequent cleaning, contact the front desk staff. They can help schedule those services and discuss pricing. I’m sorry you weren’t expecting this and were disappointed because of it.
Very old, lumpy mattress and pillows in room 331. ZERO amenities, not even the normal small bottle of shampoo.
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay. We hope you have only wonderful travels ahead.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
When I arrived after a three hour drive I learned that they had cancelled my room even though I already paid for it and did not call or inform Expedia. The staff was very nice trying to help me figure my next step and lucky they told me to call Expedia and Expedia ended up putting me in a nice hotel. The hotel was dark and creepy but the staff was very friendly even after I witnessed them getting cussed out by a rude customer who’s rooms also had been cancelled (not those ladies fault and did not deserve such awful treatment... read more
Business response:
We are so sorry that a room was not available and for the inconvenience this caused. We are glad we could help with pointing you to the next steps for lodging at another hotel and we hope to be able to welcome you here next time.
Business response:
We are so sorry you were not pleased with your stay.
Business response:
We are sorry you did not enjoy your stay with us.
I dont like you have to pay for clean lien when you spent over 300 on a few nights
Business response:
Thank you for letting us know. I'm so sorry our amenities and services were not quite to your liking.
Never again!! The hotel had budbugs!!
Business response:
Thank you for letting us know of an insect sighting. We take it very seriously and follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.