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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was black and gritty. The be boney and the smell was horrible. I also killed 8 cockroaches. Yuck!
This should not be listed for one-night stays. The lobby is closed in the evening, opens again at 9 a.m. No coffee pot, no hair dryer, wi-fi didn't work, chairs in the room were kitchen chairs. This may be appropriate for long stays but not for travelers who need comfort in the midst of a long triip.
Insects crawling around the bedroom area and bathroom. Not enough towels for all occupancy. No utensils for the kitchen.
Business response:
Thank you for sharing your experience with us, Cristeta. Please accept our sincerest apologies for the issues that you encountered with pest sightings. This is never the experience that we want you to have and we will forward these concerns to our pest control provider for proper action and resolve. Best wishes in your future travels.
The place was not clean, smelt like vomit the whole time in the halls and elevator. People lingering in the parking lot watching day and night including one man urinating in the parking lot. Door to the hotel rooms was unlocked the whole time even when stuff wasn’t there at night. No cleaning services our whole stay or replenishing of toilet paper and towels. Got injured on their property from their blinds that were too small for the frame. Manager never checked on me and did not care. Maintenance said manager already knew t... read more
Business response:
Hello Caitlin. Thank you for sharing your experience with us. Please accept our sincerest apologies for the encounters with the cleanliness issues and the overall experience. We will make sure that we address this with upper management for proper action and resolve.
The floors, although new, were very dirty. My feet we BROWN from the dirt on the floor. Poor choice to install cheap laminate throughout the facility. TV was old with a horrible picture. Not usually a problem but coupled with the creaky bed, dirty floor, refrigerator door that opened INTO the wall and dirty stove top; the room amenities need work. Location was super convenient and parking was a breeze. Staff was friendly.
Business response:
Thank you for your review and comments, Lawrence. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your rating, Lydia. We hate to see the lower rating and are so sorry that you did not enjoy your time with us.
Very noisy! We were on the 1st floor and above us was a party all night.
Business response:
Thank you for taking the time to rate and review your stay with us, Memory. Please accept our apologies for the issues that you encountered with the noise levels. We know how important your peace is during your travels, and are terribly sorry to see that this was your experience. We will forward these concerns to upper management for proper action and resolve.
Will never stay there again. Had to wait for person to "come down" to check us in after 10pm. Was supposed to have a King bed...barely a full. For a "suite room" there were no supplies in kitchen except a cutting board. No hair dryer . no bathroom items except one hand bar of soap. I have stayed at Woodspring before and has always been great.
Business response:
Thank you for sharing your experience with us, Christine. We are so sorry for the issues that you encountered, and that your time with us was not the exceptional one that we intended for you. We will speak with the property directly to improve in these areas.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 678 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.