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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth $160 per night. Room was not clean, with exception of linens being clean that was it. Tried calling front desk only to find it is not named after 10pm. When checking out, there was no again to speak with. Left keys in room and left.
Business response:
Dear Gary, Thank you for your review of our hotel. We are sorry for your disappointment with your room not being clean and the front desk not being available to attend to your needs and check out. We promise to provide every guest with fresh, clean accommodations and the best customer service. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay... read more
Unsecure building, roaches, toiletries cost money, so does wifi but it doesn't work, $100 to get key card, no breakfast, no benches outside for my disabled self to enjoy the day. Tweakers and drunks all over the place. Rude staff. Unaccommodating to disabled.
Business response:
Dear Jennifer, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely, Hotel Management
Bad service, sketchy neighborhood, filthy It was a pretty sketchy location. Off the beaten path with tons of "long term" occupants hanging out in the door way. Arrived at 1:30 am, so that seemed odd. It took about 30 min to check in because we had to wait on a desk clerk to arrive, and I was already exhausted. The entire facility smelled like Bourbon Street in the summer. Floors were sticky. It was just gross.
Business response:
Dear Rebecca, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The floor was black and gritty. The be boney and the smell was horrible. I also killed 8 cockroaches. Yuck!
This should not be listed for one-night stays. The lobby is closed in the evening, opens again at 9 a.m. No coffee pot, no hair dryer, wi-fi didn't work, chairs in the room were kitchen chairs. This may be appropriate for long stays but not for travelers who need comfort in the midst of a long triip.
Insects crawling around the bedroom area and bathroom. Not enough towels for all occupancy. No utensils for the kitchen.
Business response:
Thank you for sharing your experience with us, Cristeta. Please accept our sincerest apologies for the issues that you encountered with pest sightings. This is never the experience that we want you to have and we will forward these concerns to our pest control provider for proper action and resolve. Best wishes in your future travels.
The place was not clean, smelt like vomit the whole time in the halls and elevator. People lingering in the parking lot watching day and night including one man urinating in the parking lot. Door to the hotel rooms was unlocked the whole time even when stuff wasn’t there at night. No cleaning services our whole stay or replenishing of toilet paper and towels. Got injured on their property from their blinds that were too small for the frame. Manager never checked on me and did not care. Maintenance said manager already knew t... read more
Business response:
Hello Caitlin. Thank you for sharing your experience with us. Please accept our sincerest apologies for the encounters with the cleanliness issues and the overall experience. We will make sure that we address this with upper management for proper action and resolve.
The floors, although new, were very dirty. My feet we BROWN from the dirt on the floor. Poor choice to install cheap laminate throughout the facility. TV was old with a horrible picture. Not usually a problem but coupled with the creaky bed, dirty floor, refrigerator door that opened INTO the wall and dirty stove top; the room amenities need work. Location was super convenient and parking was a breeze. Staff was friendly.
Business response:
Thank you for your review and comments, Lawrence. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.