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Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating, Lydia. We hate to see the lower rating and are so sorry that you did not enjoy your time with us.
Very noisy! We were on the 1st floor and above us was a party all night.
Business response:
Thank you for taking the time to rate and review your stay with us, Memory. Please accept our apologies for the issues that you encountered with the noise levels. We know how important your peace is during your travels, and are terribly sorry to see that this was your experience. We will forward these concerns to upper management for proper action and resolve.
Will never stay there again. Had to wait for person to "come down" to check us in after 10pm. Was supposed to have a King bed...barely a full. For a "suite room" there were no supplies in kitchen except a cutting board. No hair dryer . no bathroom items except one hand bar of soap. I have stayed at Woodspring before and has always been great.
Business response:
Thank you for sharing your experience with us, Christine. We are so sorry for the issues that you encountered, and that your time with us was not the exceptional one that we intended for you. We will speak with the property directly to improve in these areas.
The room smelled like fried food and old lady. The floors were nasty and had not been swept. The water never got got.
Business response:
We appreciate you taking the time to review and rate your stay with us, Angela. We sincerely apologize for the unpleasant odors, along with the cleanliness issues. We will make sure that we review this with our team for immediate action and resolve.
COCkROACHES. All over the walls and in the bathroom. Place is incredibly dirty and no one seemed to care. They said they would come up and spray the room but that was all they offered to do. Do not stay here at any cost.
Business response:
Thank you for taking the time to review your stay with us, Patrick. We hate to see that your time with us was interrupted by pest sightings and hate to see that the cleanliness was not at the level that we strive to deliver. We will be speaking with management regarding these concerns to improve in these areas for all our future guests.
Nothing
Business response:
Hello Michelle. Thank you for rating your stay. We hate to see the lower rating as we never want your stay with us to be less than perfect. Thank you for allowing us to host you and we wish you all the best in your future travels.
Never stay here Cockroaches everywhere in the hotel. I just left the hotel and booked at an alternative hotel. Would not recommend to anyone.
Business response:
Thank you for reviewing your stay with us, Richard. We hate to see that your stay was disrupted by pest sightings. This is not the exceptional stay that we intended for you and sincerely apologize for the impact that this had on your visit. We will communicate these concerns to our pest control provider so that we can avoid such issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
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Business response:
We appreciate you taking the time to rate your stay at our hotel. We are disappointed to see the lower rating. We hope you give us another chance to show you a much better experience the next time your travels bring you this way.
This property has no staff on-site except a couple hours a day which was weird to me, you cannot get clean linens after 7pm, the place is so dirty and has a terrible smell. The location is awful and the groups of people that this specific location attracts is unsafe and very worrisome. We will never stay at a WoodSpring again.
Business response:
Thank you for reviewing your time with us, Vesper. We are so sorry to hear about the issues that you experienced with our amenity offerings, any safety concerns, along with the overall cleanliness. Our team strives to provide a stay that is full of hospitality and we apologize if we fell short in these areas during your time with us. We are always looking for ways to improve and will make sure that we address these concerns with our team so that we can avoid these issues in the future. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 687 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.