Extended Stay America Select Suites - Bentonville

Business response:

Hello Michelle. Thank you for rating your stay. We hate to see the lower rating as we never want your stay with us to be less than perfect. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for reviewing your stay with us, Richard. We hate to see that your stay was disrupted by pest sightings. This is not the exceptional stay that we intended for you and sincerely apologize for the impact that this had on your visit. We will communicate these concerns to our pest control provider so that we can avoid such issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

We appreciate you taking the time to rate your stay at our hotel. We are disappointed to see the lower rating. We hope you give us another chance to show you a much better experience the next time your travels bring you this way. 

Business response:

Thank you for reviewing your time with us, Vesper. We are so sorry to hear about the issues that you experienced with our amenity offerings, any safety concerns, along with the overall cleanliness. Our team strives to provide a stay that is full of hospitality and we apologize if we fell short in these areas during your time with us. We are always looking for ways to improve and will make sure that we address these concerns with our team so that we can avoid these issues in the future. Best wishes in your future travels. 

Business response:

Hello Jesse. Thank you for sharing your rating with us. We are so disappointed to see that you did not enjoy your time at our hotel. We hope we have another opportunity to show you a much better experience the next time your travels bring you this way. 

Business response:

Thank you for taking the time to rate your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your stay, Stephen. We are extremely disheartened to see the negative review and comments. We never want your stay to be less than perfect and we are so sorry that we failed to satisfy your expectations. We hope that your future travels are wonderful ones. 

Business response:

Thank you for your feedback. We sincerely apologize for any uneasiness that you felt during your stay. Our customers safety is top priority and we are so sorry if we failed to satisfy your expectations in this area. We will use your feedback to help us improve in this area for all our future guests. Best wishes in all your future travels.