This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Bentonville
- Hotels
- Bentonville, AR
About this business
Location details
1201 Phyllis St, Bentonville, AR, 72712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Thank you for your feedback, Lois. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay. We do hope that all your future travels are wonderful ones.
This hotel is Terrible! Hispanics are sitting with open doors running back and forth. Prostitutes are on site. The photos must have been on a day that someone cleaned hotel. ORBITZ would not refund the money for this room. Not a safe area! Do not stay in this hotel and do not book with ORBITZ! They do not support what they sell. The hotel booked to stay in was flooded so this was the room that ORBITZ put us there. AWFUL!!!!!
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Martin. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the disruptive noises, odors and cleanliness. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future travels
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
There were issues with roaches that the new manager said she was going to be taking care of.
Business response:
Thank you so much for taking the time to review your recent stay at our hotel. We deeply apologize for the issues that you experienced associated with the pest sightings. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Abrieron la puerta de mi cuarto estando sin tocar antes
Business response:
Gracias por tus comentarios. Nuestra política siempre comienza con un golpe en la puerta y no se hace entrada si parece que la habitación está ocupada. Nunca queremos que nuestros huéspedes sientan algo que no sea valorado y apreciado, y estamos decepcionados de que no se sintiera de esta manera. Le deseamos solo lo mejor en sus futuros viajes y alojamiento.
Worst place to be the service is terrible and they don’t even care about you , I was welcomed with roaches and even had one climb on my while sleeping, the next room where so loud and when I asked the management to do something about it they said they can’t and I should bear with it !
Business response:
We are so sorry to hear that you experienced so many inconveniences during your time with us, Wade. We like to take pride in making sure that you receive a high level of customer service and cleanliness and we are so sorry to hear that we fell short during your stay. We appreciate you for taking the time to let us know about the issues with the pests as we will make sure that the problem is addressed and corrected. Best wishes in all of your future travels.
Business response:
Oh no! We deeply apologize that your stay was not the exceptional one that we had planned for you. Best wishes in all of your future travels.
Frequently asked questions about Extended Stay America Select Suites - Bentonville
How is Extended Stay America Select Suites - Bentonville rated?
Extended Stay America Select Suites - Bentonville has a 2.9 star rating with 676 reviews.
When is Extended Stay America Select Suites - Bentonville open?
Extended Stay America Select Suites - Bentonville is open now. It will close tomorrow at 12:00 a.m.