Extended Stay America Select Suites - Bentonville

Business response:

Hello Jesse. Thank you for sharing your rating with us. We are so disappointed to see that you did not enjoy your time at our hotel. We hope we have another opportunity to show you a much better experience the next time your travels bring you this way. 

Business response:

Thank you for taking the time to rate your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your stay, Stephen. We are extremely disheartened to see the negative review and comments. We never want your stay to be less than perfect and we are so sorry that we failed to satisfy your expectations. We hope that your future travels are wonderful ones. 

Business response:

Thank you for your feedback. We sincerely apologize for any uneasiness that you felt during your stay. Our customers safety is top priority and we are so sorry if we failed to satisfy your expectations in this area. We will use your feedback to help us improve in this area for all our future guests. Best wishes in all your future travels. 

Business response:

We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area. 

Business response:

Thank you for your feedback, Lois. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay. We do hope that all your future travels are wonderful ones. 

Business response:

Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Martin. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the disruptive noises, odors and cleanliness. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future travels 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.