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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately it was the worst experience and most uncomfortable stay just a small bar of soap no shampoo conditioner or a cream except of krystal the front desk she was too friendly and helpful I will never recommend anyone
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The rooms had roaches and no soap, iron or ironing board. Very disappointed with this.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Worst stay ever I had to wait 45minutes to be checked into my room The only person working was the check in lady and she was at her wits end. She was doing everything checkin cleaning rooms washing linens. People didn’t want to stay because the rooms where to small (only singles were available) I’m never staying at this location ever again. Everyone working there quite. Then they tried to charge me for extra towels. I’ve never had that problem anywhere else. Would not recommend staying here at all
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Staff not very friendly at check in . Floors were dirty . Room was dirty , beds were hard as bricks , half our lights in room didn’t work . Have to pay to get more toilet paper ( never heard of this ) , had to pay for more towels , and had to take our own trash out . Our whole floor wreaked of marijuana . I wouldn’t recommend anyone stay at this place . The worst hotel experience I have ever had. They should refund me my money back .
Business response:
Thank you for your review. We are so sorry to hear that you did not enjoy your time at our hotel. Our staff prides themselves on delivering an exceptional experience and we can't apologize enough that this did not come across due to the issues with our amenities and overall cleanliness. We apologize for any inconvenience that this created and look forward to improving in these areas for all our future guests. Best wishes in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Filthy The property was filthy. I had to be moved to a second room, it was still nasty. I will be contacting corporate for a refund. I will never stay at this property again!!!!!
Business response:
Thank you for letting us know about the issues with cleanliness, Tanyeka. Your feedback helps us get better. We will look into this issues and hope to resolve it efficiently and accurately. We do hope that all your future travels are wonderful ones.
its located in a dark area. so be careful when parking at night
Business response:
Thank you for your review. We appreciate you for bringing this to our attention as the safety and feeling at peace is top priority. We sincerely apologize that this part of your stay was disappointing and look forward to making the necessary improvements for all our future guests.
Business response:
Thank you for reviewing your stay, James. It is disappointing to see your low rating, and we are so sorry that you did not enjoy your time with us. We hope that you give us the opportunity to show you a much better experience the next time you are in the area. Best wishes in all your future travels.
This hotel is proof that online ads can be misleading... My needs were simple. I was on a road trip and needed a late-night place to shower and crash. My expectations were only that it be clean, quiet, and safe. It was near the interstate and near several other hotels. The pics online looked ok, so I booked the room and made my way there. I arrived to what looked like a block party in the parking lot with cars blasting music. A small crowd was drinking and smoking pot right in front of the main entrance. I made my way in to ... read more
Business response:
We know that your safety is top priority during your travels, and we are sorry for the issues with cleanliness and any uneasiness that you felt because of the other guests, Mike. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.