This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only for One Night Overall property not in good condition.
Business response:
We are sorry to hear you encountered a bad experience. Thank you for letting us know. I will pass this on to the rest of the staff as we are daily trying to improve.
No after hours check-in at front desk!! Took 30 minutes for someone to even come to the front desk!! Took almost 2 hours to get a room and owner was unwilling to accommodate the inconvenience that was not my fault whatsoever!! Finally, after 2 hours of waiting, they finally offered a solution, but wasn’t what we needed!! Will never be back!!! Never, ever experienced anything like that anywhere!!
Business response:
We apologize for the inconvenience you experienced . We hope if you are in our area again, that you will stay with us and give us a second. We will defiantly pass this on to our staff as we strive to improve daily.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Amanda. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Very basic but clean. The light and fan over the stove was not functional. They charged for us of utensils. Kinda cheesy
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Unfortunately it was the worst experience and most uncomfortable stay just a small bar of soap no shampoo conditioner or a cream except of krystal the front desk she was too friendly and helpful I will never recommend anyone
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The rooms had roaches and no soap, iron or ironing board. Very disappointed with this.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Worst stay ever I had to wait 45minutes to be checked into my room The only person working was the check in lady and she was at her wits end. She was doing everything checkin cleaning rooms washing linens. People didn’t want to stay because the rooms where to small (only singles were available) I’m never staying at this location ever again. Everyone working there quite. Then they tried to charge me for extra towels. I’ve never had that problem anywhere else. Would not recommend staying here at all
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Staff not very friendly at check in . Floors were dirty . Room was dirty , beds were hard as bricks , half our lights in room didn’t work . Have to pay to get more toilet paper ( never heard of this ) , had to pay for more towels , and had to take our own trash out . Our whole floor wreaked of marijuana . I wouldn’t recommend anyone stay at this place . The worst hotel experience I have ever had. They should refund me my money back .
Business response:
Thank you for your review. We are so sorry to hear that you did not enjoy your time at our hotel. Our staff prides themselves on delivering an exceptional experience and we can't apologize enough that this did not come across due to the issues with our amenities and overall cleanliness. We apologize for any inconvenience that this created and look forward to improving in these areas for all our future guests. Best wishes in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 920 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.