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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in counter closes at 11pm. I called the hotel that we will be arriving/checking in after 11pm. When we arrive at the hotel, check in counter is closed and there is a note at the check in counter to call a number, so i did. It took 12 mins before somebody showed up, check our booking and was told that my booking was cancelled by expedia for not showing up before the counter close by 11pm and have to pay instead. feeling trapped on a situation and was already 1am and tired, i was told by the clerk to make a payment (i al... read more
Business response:
Thank you for your feedback. We are sorry to hear about the long wait during your check in and for the confusion regarding our check-in policies. We know this is the first impression you have of the hotel and we apologize for the inconvenience.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
This was a horrible first experience. My fiancee and I were about 45 minutes from home, but too tired to continue driving, so we decided to get a room for a few hours. Needless to say, I couldn't get anyone to answer to confirm that they received our last minute reservation, so we proceeded to the property, maybe they were busy. NO!!! The shade was down and a sign that said they were helping other guest, that I should dial 500 from the lobby phone for assistance, after waiting for someone to answer the phone for 10 minutes I... read more
Business response:
Oh no! I'm am so sorry to hear about this experience. It must have been especially frustrating after such a long drive and being so tired. The lobby phone does alert our on-call staff and it usually is not a long wait. I'm sorry you got a bad first impression and left without making contact with us. Thank you for sharing your experience.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Idk Well when I got there there was no one at the front desk I had to wait about 10 to 15 minutes for someone to get on the phone with me. Once I checked in and went into my room it wasn't what it was supposed to be my receipt said a double bed it only had one bed the phone in the room did not work the room smelled a little bit and the room was very small
Business response:
I'm so sorry to hear about these disappointing first impressions. I hope you were able to have a pleasant stay after your challenging check-in. Thank you for sharing you review.
Its far off the road. Customer service close early and we were unable to speak to anyone until in the morning. Also there is no irons in the room.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Interstate access only good thing about this Hotel Common areas did not get swept the Whole weekend Trash / grapes in the elevator the Whole weekend. The Beds were VERY UNCOMFORTABLE....like sleeping on box springs
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had negative experiences during your stay. We are particularly disappointed to hear that you were not able to enjoy our clean rooms. We strive to provide a great guest experience with comfortable rooms and friendly service and we will look into everything you've brought to our attention. Best wishes in all your future travels.
Avoid if looking for a real hotel stay. It was okay I suppose for what it's meant for as an extended stay with transient population. If you need somewhere to stay for a week on a tight budget then I guess. Don't expect hotel style accommodations. It looked clean, but I personally washed the sheets didn't trust it. There were Ants near the stove area, and some type of bug in the bathtub area. The bed squeaks and the hallway smells. There were people that had a door open, they were drinking and whatever else. Housekeeping did ... read more
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Business response:
I'm sorry you were unhappy during your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 908 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.