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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for any issues that you had during your time with us. We hope that you will give us another opportunity to show you a much more pleasant experience in the future, Marcus. We wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Lumpy night We stayed in the location of Bessemer, Alabama. The night attendant was very okey and helpful. The hotel however was terrible. The beds were the most uncomfortable beds ever. No ice machine. I booked through hotels.com. I booked a room with 2queen beds and a sleeper sofa for &75 night. When we got there, the attendant said they don’t have those type of room at all and their price is $71 per night. It was so confusing. The room overall was clean and neat. Just a terrible nights sleep.
Business response:
We are disappointed to see that your stay was not the comfortable and pleasant one that we intended for you because of the issues with the, the room availability and bed. We know that a good nights rest is extremely important during your travels and we are so sorry that we failed to meet your expectations in this area during your visit, Theresa. Let me assure you that we will take your concerns to management as we are constantly looking for ways to improve the overall experience for all of our current and future guests.
Business response:
Hi, Jaime. We are so sorry to see that the time that you spent with us was not an exceptional one. Thank you for taking the time to share your rating with us.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Bad Business Had to use phone hanging on phone to call a number for guest clerk to come register us in took awhile the she said since it was after hours our reservations from hotels.com wouldn’t let our payment go through so we had to cancel it book with her directly and we haven’t received a refund
Business response:
I’m so sorry to hear about your reservation and check-in confusion and can tell it was a frustrating experience. I hope your future travels are always smooth and truly wonderful.
If you arrive after hours, you must dial a number from the entrance which connects to corporate. In turn, they contact the hotel personal to open the front desk to check you in. In other words, be prepared to wait. Outside my door on the linoleum floor was a spilled drink that had dried which we stepped over to get in. In the room, there was mud on the floor, hair in both beds, and stains on the bed spread.
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
got there at 7:oo pm. nobody at front desk. stood there for 15 minutes and trying to call as well. never got checked in. thank goodness. a dump!!!
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk after you called the 500 number on the lobby phone. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you.
WORST HOTEL EVER!!!! We stayed here b/c it was last minute and all the hotels in Tuscaloosa were WAY OVER priced for Family Weekend. We drove in Friday to spend time with our daughter and called the hotel to tell them we would be late!! WELL... they didn't tell us the front office close down at 10pm so you have to dial the phone on the wall and wait for someone to come help us. It took over 10 min. Then after we ck in and go to our room NO SOAP or SHAMPOO... and the room smelt like smoke and it was very UNCLEAN. It looked li... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.