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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORST HOTEL EVER!!!! We stayed here b/c it was last minute and all the hotels in Tuscaloosa were WAY OVER priced for Family Weekend. We drove in Friday to spend time with our daughter and called the hotel to tell them we would be late!! WELL... they didn't tell us the front office close down at 10pm so you have to dial the phone on the wall and wait for someone to come help us. It took over 10 min. Then after we ck in and go to our room NO SOAP or SHAMPOO... and the room smelt like smoke and it was very UNCLEAN. It looked li... read more
the bed was in bad conditions the breakfast food also
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
Is the worst service and nasty hotel they never clean
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your impression of us. We hope you'll come back for a more typical fresh, clean stay with us.
The check in to this hotel was abysmal. It took almost 30 minutes for someone to come to the window. We went to our room and someone was in there and not very cordial when we opened the door. The attendant said no one should have been there. We asked for a refund and left. I cannot recommend this place to anyone.
Business response:
Thank you for your feedback. We are so sorry that our check-in process was inconvenient for you and then you were directed to an occupied room. That’s not at all what we intended for you and we apologize for the unpleasantness.
Awful
Business response:
Oh no! I'm so terribly sorry to read that this was your impression of our hotel.
Terrible. Dirty. Loud. Uncomfortable. Not worth the money.
Business response:
We are so disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
Employee service what customer? It was fine until I had to leave early.. No set system that benefits the customer in this situation.. Hotel first .. Employee Second.. what customer?
Business response:
I'm so sorry to hear that this was your impression of our service. In addition to our super clean rooms, we are known for our excellent, friendly service and I wish that had been your experience. Best wishes for your future lodging.
Beds awful rooms more like a dorm. We left didn’t even spend the night
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel. Best Wishes in all your future travels.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 908 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.