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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the bed was in bad conditions the breakfast food also
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
Is the worst service and nasty hotel they never clean
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your impression of us. We hope you'll come back for a more typical fresh, clean stay with us.
The check in to this hotel was abysmal. It took almost 30 minutes for someone to come to the window. We went to our room and someone was in there and not very cordial when we opened the door. The attendant said no one should have been there. We asked for a refund and left. I cannot recommend this place to anyone.
Business response:
Thank you for your feedback. We are so sorry that our check-in process was inconvenient for you and then you were directed to an occupied room. That’s not at all what we intended for you and we apologize for the unpleasantness.
Awful
Business response:
Oh no! I'm so terribly sorry to read that this was your impression of our hotel.
Terrible. Dirty. Loud. Uncomfortable. Not worth the money.
Business response:
We are so disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
Employee service what customer? It was fine until I had to leave early.. No set system that benefits the customer in this situation.. Hotel first .. Employee Second.. what customer?
Business response:
I'm so sorry to hear that this was your impression of our service. In addition to our super clean rooms, we are known for our excellent, friendly service and I wish that had been your experience. Best wishes for your future lodging.
Beds awful rooms more like a dorm. We left didn’t even spend the night
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel. Best Wishes in all your future travels.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Check in counter closes at 11pm. I called the hotel that we will be arriving/checking in after 11pm. When we arrive at the hotel, check in counter is closed and there is a note at the check in counter to call a number, so i did. It took 12 mins before somebody showed up, check our booking and was told that my booking was cancelled by expedia for not showing up before the counter close by 11pm and have to pay instead. feeling trapped on a situation and was already 1am and tired, i was told by the clerk to make a payment (i al... read more
Business response:
Thank you for your feedback. We are sorry to hear about the long wait during your check in and for the confusion regarding our check-in policies. We know this is the first impression you have of the hotel and we apologize for the inconvenience.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 895 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.