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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Business Had to use phone hanging on phone to call a number for guest clerk to come register us in took awhile the she said since it was after hours our reservations from hotels.com wouldn’t let our payment go through so we had to cancel it book with her directly and we haven’t received a refund
Business response:
I’m so sorry to hear about your reservation and check-in confusion and can tell it was a frustrating experience. I hope your future travels are always smooth and truly wonderful.
If you arrive after hours, you must dial a number from the entrance which connects to corporate. In turn, they contact the hotel personal to open the front desk to check you in. In other words, be prepared to wait. Outside my door on the linoleum floor was a spilled drink that had dried which we stepped over to get in. In the room, there was mud on the floor, hair in both beds, and stains on the bed spread.
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
got there at 7:oo pm. nobody at front desk. stood there for 15 minutes and trying to call as well. never got checked in. thank goodness. a dump!!!
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk after you called the 500 number on the lobby phone. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you.
WORST HOTEL EVER!!!! We stayed here b/c it was last minute and all the hotels in Tuscaloosa were WAY OVER priced for Family Weekend. We drove in Friday to spend time with our daughter and called the hotel to tell them we would be late!! WELL... they didn't tell us the front office close down at 10pm so you have to dial the phone on the wall and wait for someone to come help us. It took over 10 min. Then after we ck in and go to our room NO SOAP or SHAMPOO... and the room smelt like smoke and it was very UNCLEAN. It looked li... read more
the bed was in bad conditions the breakfast food also
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not get a more pleasant impression of us and we wish you the very best in your future travels.
Is the worst service and nasty hotel they never clean
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your impression of us. We hope you'll come back for a more typical fresh, clean stay with us.
The check in to this hotel was abysmal. It took almost 30 minutes for someone to come to the window. We went to our room and someone was in there and not very cordial when we opened the door. The attendant said no one should have been there. We asked for a refund and left. I cannot recommend this place to anyone.
Business response:
Thank you for your feedback. We are so sorry that our check-in process was inconvenient for you and then you were directed to an occupied room. That’s not at all what we intended for you and we apologize for the unpleasantness.
Awful
Business response:
Oh no! I'm so terribly sorry to read that this was your impression of our hotel.
Terrible. Dirty. Loud. Uncomfortable. Not worth the money.
Business response:
We are so disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 920 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.