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Extended Stay America Select Suites - Birmingham - Bessemer
- Hotels
- Bessemer, AL
About this business
Location details
5535 Academy Way, Bessemer, AL, 35022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is proof that online ads can be misleading... My needs were simple. I was on a road trip and needed a late-night place to shower and crash. My expectations were only that it be clean, quiet, and safe. It was near the interstate and near several other hotels. The pics online looked ok, so I booked the room and made my way there. I arrived to what looked like a block party in the parking lot with cars blasting music. A small crowd was drinking and smoking pot right in front of the main entrance. I made my way in to ... read more
Business response:
We know that your safety is top priority during your travels, and we are sorry for the issues with cleanliness and any uneasiness that you felt because of the other guests, Mike. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
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Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Michelle. Thank you for rating our hotel and we hope that all your future travels are wonderful ones.
Dissatisfied completely Was nothing like what the advertised. Did not get clean towels. Could not get room service to answer. Beds extremely uncomfortable. Dirty bathroom. Shower was horrible.
Business response:
Thank you for taking the time to provide this very detailed review your stay with us, Bryan. We sincerely apologize that your overall experience was not the exceptional one that we intended for you to have due to the amenity offerings and overall cleanliness. We are known for our super clean and sparkling fresh rooms and are so disappointed to learn that this is not what you received. We will make sure that we address your concerns with our housekeeping staff for immediate resolve. We do wish you all the best in your future ... read more
This was literally the worst experience I had at any hotel in my life. Took 45 mins to check in having to wait until the front desk clerk come down to help me. Then they said they didn’t have my reservations after I showed her my email and text from Expedia so the hotel charged me. Then she couldn’t get the door keys to work after trying 8 different keys. I would advise everyone to never ever stay here. Staying outside in your car would be better.
Business response:
Thank you for taking the time to review your recent stay. We can't apologize enough for the troubles that you encountered because of the booking issues and lack of communication. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your detailed feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
I was disappointed because the rooms look like an old fashion college dorm room with unstacked bunkbeds and no closets.
Business response:
Dear Guest, We appreciate your feedback regarding your recent stay with us. We sincerely apologize your suite did not meet your expectations. Our aim is to provide comfortable and welcoming accommodations for our guests, and we understand that the room layout fell short of your preferences. We continually strive to improve our offerings and will consider your input for future enhancements. We would appreciate the opportunity to welcome you back in the future so we can show you the fulfilling experience you deserve.Sincerely,... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Kyungsoo. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Unlikely to recommend Was very disappointed in the hotel itself. Also , was disappointed in the staff and how the facility was ran.
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Not worth the bargain. Pay the extra elsewhere! The desk clerk was extremely rude. When she eventually assigned us a room it had a pungent medicine-like odor and the blanket on the bed had a strong moldy smell.
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, Kim. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Bessemer
How is Extended Stay America Select Suites - Birmingham - Bessemer rated?
Extended Stay America Select Suites - Birmingham - Bessemer has a 3.2 star rating with 908 reviews.
When is Extended Stay America Select Suites - Birmingham - Bessemer open?
Extended Stay America Select Suites - Birmingham - Bessemer is open now. It will close tomorrow at 12:00 a.m.