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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I feel sad to spend the weekend with my family there, it’s not a place to staying with kids.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Don’t judge a book by it’s cover As soon as you walk into the lobby it smelled like marijuana. There wasn’t any hand soap in the bathroom. The beds didn’t have fitted sheets either. The linens weren’t very clean as well.
Business response:
We sincerely apologize for the offensive odors, discomfort of the bed and cleanliness issues that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Never mind I’m lost and then is closed front desk
Business response:
We are so sorry for the issues that you had with the front desk hours, and apologize for any inconvenience that was caused. Since we are more of an extended stay are hours are different than most hotels. We are so sorry if this inconvenienced you in anyway but wish you all the best in your future travels.
ac didnt work the room had hair bathroom and on nightstand table roachs in room
Business response:
We are terribly sorry for the issues that you had with the AC and possible pest sightings, Joseph. Our super friendly and professional staff works hard to address these types of issues as soon as they are made aware, so we are terribly disappointed to see that this did not happen for you during your time with us. We are constantly challenging ourselves to improve the guest experience and will use your feedback to help us do just that. We are so sorry for any inconvenience that was caused and hope that
Rooms are cleaned once every two weeks, no kitchenware. Was told by staff to go buy some. Called the front desk on the room next door because of domestic violence and suggested they call the police, Was told by staff "this wasn't her first rodeo" so I called the police myself. Microwave didn't work. Room smelled. Left early.
Business response:
I'm sorry to hear about this experience and how frustrating it was for you. Our goal is to create an at-home like experience for all our guests, and we can't tell you how disappointing it is to see that you had so many troubling encounters and inconveniences. Since we are more of an extended, our amenities are quite different than most hotels. We are value focused and work hard to offer competitively low rates which means you only pay for items that you may need or want to use. Regarding the overall cleanliness, this is in n... read more
Nice place .but floor was dirty, stain on the sheet
Business response:
Thank you for your feedback. We are so sorry for the issues with the floor and the linens as we strive to provide a high-level of cleanliness during your stay. We will reach out to our housekeeping to ensure that we are working hard to deliver an all around exceptional experience to all our guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Horrible experience The room smelled like mold. The bed sheets were all messed up when we walked inside, like someone didnt even clean. My kids found a dirty used comb under the bed. Every time we went to the elevator people would ask us if we wanted to buy drugs. The lady down the hall from us, whom lived there, kept harrassing us about my kiddos talking in the hall (they are 1 & 3)
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t able to feel relaxed during your stay. We can assure you that we will address these concerns with our housekeeping and front desk team for immediate action and resolve. I apologize for the inconvenience and wish you only the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.