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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like smoke beds was worn bathroom was not clean good
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you experienced some offensive odors and issues with overall cleanliness during your stay. We will make sure that we address these concerns with our housekeeping team at the property so that we can ensure a better experience for all our future guests. We apologize that you had a disappointing stay because of it but wish you all the best in your future travels.
Room smells like stale cigarettes. A lot of people hang outside the hotel in the parking lot and around the building and make you feel uncomfortable all hours of the day.
Business response:
Thank you for reviewing your stay with us, Kristina. It is disappointing to see that you did not experience the exceptional stay that we had intended for you. We hope you give us another opportunity to show you a much more pleasant experience the next time you visit. We wish you all the best in your future travels.
No housekeeping service internet access non existent
Business response:
Thank you for your thoughtful feedback. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels
Not safe feeling for young females We stayed at this hotel for the mini kitchen which was great. But I would say being two young females alone in this hotel made us very uncomfortable. The side door was constantly being left open with rocks and people were very noisy at all points in the night. The hotel also constantly smelled of weed, which didn’t make us uncomfortable but may for some.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Customer service was poor The rooms wasn’t cleanEven have to go down for clean sheets to put on my bed
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Aton. Again, thank you for sharing the ... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Staff not friendly. No amienties. Everything was self serve including turning in your soiled towels to get clean ones. Had to ask for a hair dryer. Had a microwave, cooktop, and refrigerator but no pots, pans or utensils to use. Beds were awful as well. Sorry we booked here. Never again.
Business response:
I'm so sorry our hotel did not meet your expectations, Carol. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We apologize if this caused an inconvenience but we wish you all the best in your future travels.
Not great for short stays. This hotel was fairly clean, newer, and in decent condition, however the desk staff was very impersonal. Never once made eye contact and I felt like I was burdening her. I recommend they put self serve kiosk in the lobby for better service. In the room, you get 2 towels and 2 wash clothes and one soap. Nothing else. No tissues, shampoos, paper towels, napkins, utensils, coffee, dish soap, ice bucket, or anything. Zilch. I spilled some stale lobby coffee on the kitchen floor and had to use one of th... read more
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay, Todd. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the cleanliness and Wi-Fi issues, along with the amenities, shows us that there are areas that we can improve upon, NAME. Regarding the amenities, we believe in allowing our guests to customize their experience and only pay for t... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.