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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel apparently new, the room is dirty specially the floor.Around the hotel is dirty the hotel staff does cleaning the cigarettes or dogs poops. The staff needs to know how greeting the guest. Smell soo bad inside. The a/c makes a lots of noise , has no blackout on the windows . Was a bad experience.
Business response:
Hello Edna. I can't tell you how disappointing it is to read that you experienced so many inconveniences during your time with us. Our staff works tremendously hard to provide you with a stay that is full of cleanliness and hospitality. I am so sorry for the problems with the unpleasant odors, a/c issues and our typically friendly and professional staff. Be assured that we will use your feedback to revisit our standards and training to create an exceptional experience for all of our future guests.
There is no maid service. No clean towels daily. No continental breakfast. It is not a 3 star hotel. The only good thing was that the room was clean when we checked in. We will not be staying there again.
Business response:
Thank you for sharing your review, Yvette. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Horrible experience at woodspring hotel Deerfield This was my first time at this hotel and not a great experience. Front desk staff is nice but hardly there. My shower drain was clogged I called front desk no one answered , I left a voicemail and no response and it was early afternoon and it didn’t get fixed!!! Then the fire alarm went off around 3:30 am and there was no apologies / reasons for it!
Business response:
Thank you for your feedback, Sandra. We're so sorry that there was a plumbing need in your room and that it was not addressed. I can't tell you how hard our staff works to address these problems and I'm shocked to hear that this was your experience. I know that an apology does not take back what happen but on behalf of all of our staff we are so sorry for the inconvenience that the caused.
I stayed at this property twice. The first time the conditions of the rooms was standard and the price was good. My last stay was Awful. The room was not clean. The floors where mast with stains. The tub had soap scum and hair, and toilet wasn’t clean.
Business response:
Hello. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved. We will use this feedback to continue to improve in the areas that you mentioned.
Saw a tiny roach on the desk. Tiny means infested. Did not like that.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
Oh no – we’re so disappointed to see a 1-star rating, Dean.. We hope you’ll stay with us again for a better experience.
Horrible service. No thank you, good morning, pleasant trip or anything of the sort unless you tell them first. Even at check out I didn't get a thank you. No amenities are given at all. You have to request everything at the front desk. One of our cards didn't work and instead of fixing it we had to keep asking them open the front door for us. Don't believe what you see on the website or read. The only positives were most of the room was clean, except tub and they allow pets.
Business response:
Thank you for taking the time to tell us about your time during your stay with us. We are saddened to learn that this was your impression of our hotel. We always want you to feel valued, welcomed and appreciated during your stay - and we are so disappointed to know that we fell short in this area. Reviews like this are what help us improve and become better and we will make sure that we use your feedback to apply change and grow. Best wishes in all of your future travels.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.