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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Impressed Have to telephone to receive check in personal, room key did not work- had to go back down, room looks notbing like the Hotels.com ad (looks more like a milirary room).
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. We also apologize for the problems that you had with your key and hope that our wonderful staff was able to fix this for you. Thank you for letting us know how we are coming across.
There is not enough space here to tell everything that i disliked about this hotel. Just a few; nasty, smelled horrible, scary.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
The lobby smelled strongly of bleach and cleaning products but once I entered the hallway to the rooms the smell of smoke hit me. The room was very poor. A spring bed that made so much noise I could hardly sleep. I couldn’t turn in the bed it was so small. Room quality was very poor. No breakfast offered at all. Not worth the price.
Business response:
Thank you for taking the time to review your stay. We sincerely apologize that we failed to deliver an overall clean and pleasant stay to you during your visit. We will address your concerns with our and housekeeping team for proper review and action to prevent these issues in the future. Again, we apologize for any issues that you experienced during your time with us and we wish you all the best in your future travels.
The office staff was great except for one employee who was the most unprofessional person I have ever dealt with. He was so rude and racially profiled me from the start. He should be terminated as I witnessed him having relationships with guests that was clearly about drugs and human trafficking.
I really want a refund
Business response:
Thank you for your feedback. I do not show that you stayed at our hotel. I also do not show that we charged you for your stay. Please check with your booking source for further assistance. Have a great day!
No one came No one available to check me in..l stood in the lobby for 45 mins waiting for a response..Your csr called as well..please process the cancellation and l would expect a awsome discount if l ever use your services again..Thanks
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you had such a hard time reaching someone at the front desk and that you were left with such a bad impression of our hotel before you had the opportunity to stay with us, Freeman. We will reach out to our front desk staff to make sure that we are following the correct check-in procedures to avoid this experience from happening to any of our future guests. We sincerely apologize for any inconvenience that this created as we know how important... read more
never received housekeeping and I was there for a week. The front desk ladies were very rude when asking for assistance and advice.
Business response:
Thank you for your feedback. As an extended stay, we offer housekeeping every fourteen days, please accept our apologies that this was not explained properly to you at the time.
I was there for 8 days for 5 of them days I had to sleep on a broke bed. Then I asked them to fix the fan in the room twice and it never was fixed. The front desk lady was more concerned with her phone then the guest concerns. This is absolutely one of the worst experience I have had at a hotel.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.