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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as advertised The room was very dirty and filled with roaches, no receptionist was present at the desk, my room key stopped working. There was dead roaches under the bed sheets as well.
Business response:
This is not at all the great stay that we intended for you. We are so sorry to hear that there were sightings of pests and that it impacted your stay with us. Our staff works so hard to provide you with a clean and comfortable stay and we are incredibly sorry that we fell short during your time with us. We will make sure that we address this issue promptly to ensure that it doesn't continue to affect any of our future guests.
The staff were wonderful but it had roaches extreamly bad
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Business response:
Thank you for the wonderful rating. We appreciate it!
Was killing cockroaches for the 2 nights I decided to stay. Load mach in ne going on and off all night. Smelled strongly of slme type of cleanjng solution that caused headaches. Says full kitchen, but nothing to cook with or eat on, had to buy paper plates, napkins and plastic silverware. Put up with this for 2 nights of my 8 night stay as nd had to switch hotels. Was advised by dxperdia sg ed nt that he got a replay with upper manage I would get full refund on night not used. Still waiting for my money back and i am back ho... read more
Not pleasant stay for the rate/pay No bed sheet on the bed, pillow covers smells like smoke, floor is very sticky. Table have some cleaning spray spots..i uave ro clean it to put my stuff on the table
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can address these issues. We hope you’ll stop by to see our changes.
Business response:
Oh no! I'm so sorry we did not make a more favorable impression on you during this stay.
Terrible stay. No amenities and Expedia was less than helpful. I will NEVER use Expedia again because of this experience.
Business response:
I'm so sorry to hear this. Thank you for letting us know.
Poor customer service Within 5 mins of checking in I checked out.
Business response:
I'm so sorry to hear that we did not make the positive first impression we typically do for guests. I hope your travels ahead are truly wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.