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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
The lobby smelled strongly of bleach and cleaning products but once I entered the hallway to the rooms the smell of smoke hit me. The room was very poor. A spring bed that made so much noise I could hardly sleep. I couldn’t turn in the bed it was so small. Room quality was very poor. No breakfast offered at all. Not worth the price.
Business response:
Thank you for taking the time to review your stay. We sincerely apologize that we failed to deliver an overall clean and pleasant stay to you during your visit. We will address your concerns with our and housekeeping team for proper review and action to prevent these issues in the future. Again, we apologize for any issues that you experienced during your time with us and we wish you all the best in your future travels.
The office staff was great except for one employee who was the most unprofessional person I have ever dealt with. He was so rude and racially profiled me from the start. He should be terminated as I witnessed him having relationships with guests that was clearly about drugs and human trafficking.
I really want a refund
Business response:
Thank you for your feedback. I do not show that you stayed at our hotel. I also do not show that we charged you for your stay. Please check with your booking source for further assistance. Have a great day!
No one came No one available to check me in..l stood in the lobby for 45 mins waiting for a response..Your csr called as well..please process the cancellation and l would expect a awsome discount if l ever use your services again..Thanks
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you had such a hard time reaching someone at the front desk and that you were left with such a bad impression of our hotel before you had the opportunity to stay with us, Freeman. We will reach out to our front desk staff to make sure that we are following the correct check-in procedures to avoid this experience from happening to any of our future guests. We sincerely apologize for any inconvenience that this created as we know how important... read more
never received housekeeping and I was there for a week. The front desk ladies were very rude when asking for assistance and advice.
Business response:
Thank you for your feedback. As an extended stay, we offer housekeeping every fourteen days, please accept our apologies that this was not explained properly to you at the time.
I was there for 8 days for 5 of them days I had to sleep on a broke bed. Then I asked them to fix the fan in the room twice and it never was fixed. The front desk lady was more concerned with her phone then the guest concerns. This is absolutely one of the worst experience I have had at a hotel.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Not as advertised The room was very dirty and filled with roaches, no receptionist was present at the desk, my room key stopped working. There was dead roaches under the bed sheets as well.
Business response:
This is not at all the great stay that we intended for you. We are so sorry to hear that there were sightings of pests and that it impacted your stay with us. Our staff works so hard to provide you with a clean and comfortable stay and we are incredibly sorry that we fell short during your time with us. We will make sure that we address this issue promptly to ensure that it doesn't continue to affect any of our future guests.
The staff were wonderful but it had roaches extreamly bad
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,030 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.