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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Business response:
Thank you for the wonderful rating. We appreciate it!
Was killing cockroaches for the 2 nights I decided to stay. Load mach in ne going on and off all night. Smelled strongly of slme type of cleanjng solution that caused headaches. Says full kitchen, but nothing to cook with or eat on, had to buy paper plates, napkins and plastic silverware. Put up with this for 2 nights of my 8 night stay as nd had to switch hotels. Was advised by dxperdia sg ed nt that he got a replay with upper manage I would get full refund on night not used. Still waiting for my money back and i am back ho... read more
Not pleasant stay for the rate/pay No bed sheet on the bed, pillow covers smells like smoke, floor is very sticky. Table have some cleaning spray spots..i uave ro clean it to put my stuff on the table
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can address these issues. We hope you’ll stop by to see our changes.
Business response:
Oh no! I'm so sorry we did not make a more favorable impression on you during this stay.
Terrible stay. No amenities and Expedia was less than helpful. I will NEVER use Expedia again because of this experience.
Business response:
I'm so sorry to hear this. Thank you for letting us know.
Poor customer service Within 5 mins of checking in I checked out.
Business response:
I'm so sorry to hear that we did not make the positive first impression we typically do for guests. I hope your travels ahead are truly wonderful ones.
Only good thing about this hotel was that the staff at the front desk was very nice. I needed a place to stsy while my new house was being built. The hotel was newly renovated but it don't matter. I still saw roaches, the bed was uncomfortable and 0 housekeeping. I will only recommend this hotel if you are here for a short weekend stay and plan on being out 70% of the time.
Business response:
We are sorry you did not thoroughly enjoy your stay with us. This is not what we intended and we hope your future travels are excellent ones.
The elevator was not working and we were on the 4 floor. The weekend staff was very nasty and unprofessional.
Business response:
I’m so sorry you got a negative impression of some of our staff. We will be sure our usual attentive, friendly, helpful service shines through. Thank you for letting us know how we came across to you.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,030 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.