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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were very nice but the hotel was not very good - the shower and sink both clogged up took forever to drain - there were roaches in the room
Business response:
Thank you for your review and feedback. We appreciate hearing how we're coming across so we can always be improving. We hope to see you again.
This hotel is infested with roaches, the paint, furniture, etc. is up to date and fairly nice but i splatted at least 20 roaches and 15 of them was the little baby roaches smh. Id like to rename this place to woodspring sour!!!
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
There were roaches in the kitchen area, and we specifically chose this hotel in order to cook due to our specific diets.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
UNSATISFACTORY SERVICE My sheets were extremely filthy with wrinkles from a previous stay, hair was all over, and it had a stain. The floor had not been swept, because there were dead water bugs and dust all over. I went up front to let the clerk know that I needed new sheets and He was rude in telling me it’s after hours, there was no room service, and he was changing them. I told him they have to be changed and so he went and got some and handed them to me in a rude manner and sarcastic look on his face saying you have to ... read more
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff, Andre. This is not typical service at WoodSpring Suites. We are so sorry we disappointed you and we will certainly use your feedback to help us improve. Thank you.
Lobby was locked at check out - roaches everywhere - looked like feces was on the floor, and not cleaned up well. Will not be staying here every again.
Business response:
We are so disappointed to hear that you got a bad impression and that we did not earn your recommendation. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
I want to know why if i had pay the room to expedia the charge me again? I need my money back from you guys or the hotel!
Business response:
I hope your situation has been resolved. I'm not able to find your records from an Anonymous post.
Room was very dirty.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I apologize for the unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Stayed in room 128, very bad urine smell
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Roaches
Business response:
Thank you for alerting us about this. We're so sorry for disappointing you during this stay.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.