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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worse place I ever been my whole life . Service was a disaster, they lie about pretty much everything they put online, fitness, breakfast, stove, king size bed ect. You have to bring to the office dirty towels and or anything else so you can get clean one but they never have anything ready, they always say that they will bring it to your room and you will wait for ever.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thomas Wilson
Bad. Remove from your list of hotel options. Customer Service was terrible. The front desk staff are hardly ever available for help. When you call, they don't pick up. And, when you go down to wait for them there are not there. Sometimes for over 30-45min. Also, there is little conveyance for food. Nothing around the area but bad fast food places and not very many to choose from.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thomas wilson
Awful - no one should ever stay here. No front desk, had to call and wait 40 minutes for some one to arrive. worst hotel ever. Not safe.
Business response:
We extend our sincerest apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide all our guests with a comfortable, safe environment and a positive experience. We are deeply sorry that you were not pleased.
Nighmare The rooms are horrible and they smell. No lamps,two little flat Dollar General pillows.
Business response:
We extend our sincerest apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide all our guests with a comfortable, safe environment and a positive experience. We are deeply sorry that you were not pleased. Thomas Wilson
Cramped. No frills. Ok place but better choices were available at almost same price
Business response:
• Thank you for taking time to rate our hotel and provide us with feedback on your stay. We hope you’ll consider staying with us again.
Not my best room for this trip It took 15 minutes to be checked in and two phone calls. No one was manning the counter with four customers waiting. There was no shampoo in the room and the stove was dirty. I could keep the heat on or turn it up and the thin blanket was substandard when it was below 45 degrees that night. Guests were allowed to run and scream up and down the hallways until after midnight. No hair dryer.
Business response:
• Thank you for taking the time to provide us with feedback on your stay. We value your comments and are so sorry to hear that your experience was a negative one during this stay. We are passing your comments to the hotel and looking into the issues you mentioned. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are sorry this stay disappointed you.
Made for construction crews OK, but remote didn't work. Had to get out of bed to change channel or turn off. No lamp between beds. A constant nose from arrival until 11PM in room above. Not worth the money.
Business response:
We thank you for taking the time to share your feedback with us, and apologize for the noise and malfunctioning remote you experienced during your stay with us. Your comments have been shared with hotel management to make sure we make the necessary changes to provide a pleasant experience for our guests. We hope you give us the opportunity to provide you with a much better positive experience on your next visit.
Is a hot drink so much to ask? Kitchen useless. No breakfast offered, but hey, it has a kitchen! I thought the room had been robbed: no coffeepot, shampoo or hair dryer, a stove, but not a spoon, plate, pot, -- no way to use it. In the lobby I go looking for a communal hot drink station , but the very nice receptionist pointed me to a McDonald's a mile or two away for a cup of coffee at 10 p.m. Not a cup or tea bag available in the whole motel.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. As a value-focused extended stay hotel, WoodSpring Suites is happy to provide our guests with a kitchen in every room at all hotels nationwide. We have found that many of our extended stay guests prefer to use their own kitchenware in their rooms or find having kitchenware unnecessary. We strive to provide the best value possible for our guests so that they customize their stay just the ... read more
Business response:
• Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 998 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.