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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice. The charge to change out towels and basic toiletries is frown upon. The room walls are very thin to where I could hear the people next door conversations and then scolding their pets. As well as a strong pet urine smell from the connected door to their room from ours. I definitely won’t be booking again
Business response:
Dear Mercedes, Thank you for taking the time to share your thoughts. While we’re glad to know you felt welcomed by our team, we apologize for your disappointment regarding the overall environment and amenities. This has been noted and will be shared with the relevant teams for further review. We appreciate your perspective, as it helps us identify areas for improvement. It would be wonderful to have another chance to provide you with a stay that better reflects the standards we aim to deliver. Sincerely, Hotel Management
Smells like cigarettes and doesn’t offer breakfast
Business response:
Dear Gustavo, We’re sorry your stay did not meet expectations. Please accept our apologies for the disruption caused by smoke-related issues. While smoking is allowed in designated areas, it should never affect our non-smoking guests, and we hope you will accept our sincerest apologies. As part of our Select Suites concept, we offer apartment-style accommodations with full kitchens, allowing guests to prepare meals, including breakfast, at their convenience. This helps us maintain affordable rates for longer stays while prov... read more
The staff at this property was outstanding!
Business response:
Dear Guest, We are delighted to hear that you appreciated the team’s efforts! At Extended Stay America, creating a friendly and attentive atmosphere is something we take to heart. Your kind words will brighten their day. It was a pleasure having you with us, and we hope to welcome you back for another comfortable and enjoyable visit in the future! Sincerely, Hotel Management
Stay were awful My partner and I check in smell like marijuana
Business response:
Dear Guest,Thank you for your feedback. We are truly sorry to hear that your stay did not meet expectations. Creating a welcoming and comfortable environment for all our guests is a top priority, and we regret that your experience was disrupted. Your comments have been shared with the appropriate team to ensure concerns like this are promptly addressed. We hope you’ll consider giving us another opportunity to provide a more pleasant and restful visit in the future.Sincerely,Hotel Management
Very nice
Owners..update your hotel ASAP!!! This hotel looked NOTHING like the pictures online. It was old and outdated. Upon entering the hotel, it felt dirty and had an old, musty smell to it. The room, itself, was in need of some desperate updating as well as the appliances. And although I was only there for one night, I honestly can't see how anyone could stay there for any extended period of time. The bathroom felt dirty as the sink, toilet and tub all needed to be replaced. Also, I did see a roach crawling on the wall, the very ... read more
Business response:
Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review. It is disheartening to know that your stay did not reflect the standard of comfort we aim to provide. While we are grateful for your kind words about our team member’s hospitality, we deeply regret that the overall experience left you disappointed. Your concerns are taken seriously and will be shared with our team to address the issues and prevent similar occurrences. We recognize the importance of continuous improvement and remain comm... read more
Not it Rooms are super old and could use a renovation to the entire building. The end of the hall way on first floor smelled like someone was hiding a dead body. Horrific smell. Didn’t want to take my shoes off. Glad it was one night
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the condition of the room and the unpleasant odor you encountered during your stay. Your experience does not reflect the standards we strive to maintain, and we understand your disappointment. Please know that your concerns have been shared with our team for immediate attention and corrective action. We appreciate your honesty and hope to have the opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.