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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathrooms were old and crusty. For the price of the room the tv and bed were the size of a kids room. Overall disappointed
Business response:
Dear Nick, Thank you for choosing our hotel for your recent visit to the city. We apologize for not meeting your expectations. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management
There is no breakfast only coffee Without cream and peanut butter bar
Business response:
Dear Abdel Aziz, Thank you for being our guest. We are sorry you were unhappy with the breakfast choices offered. Your comments will be shared with our Brand Leaders to assist them in knowing about the guest choices for future implementation. We hope you will come back to stay with us another time for the seamless stay you deserve. Sincerely,Hotel Management
Wall-mounted heater/AC had a large gap that vented cold outside air into the room. Paint in shower was peeling. Tub was stained.
Business response:
Dear Stephen, Thank you for staying with us and sharing your experience. Please accept our apology for the issue with your suite, which made your stay uncomfortable. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Thank... read more
It was dirty room smelled bad tiles the whole hotel hallway smelled chipped paint in bathroom tiles peeling walked in to a bin full of garbage it a terrible hotel
Business response:
Dear Antonio, thank you for being our guest. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is already taking steps to ensure this is never repeated and reviewing the areas you mentioned. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can make a much better impression.Sincerely,Hotel Management
I made a reservation the day before. I realized that I was not going to be able to check in until 11:00 due to a work commitment. I called them to alert them of this at 7:00. They said that all rooms become 1st come, 1st serve after 6:00 and they only had 1 room left. I had to be late to my meeting in order to get the dank room that I had a reservation for. The room wasn't too bad though it smelled of mold. There was trash and spit in the elevator. You're right on the highway so forget opening your windows. Cheap sheets and ... read more
Business response:
Dear Dale, thank you for staying with us. We are very sorry for the inconvenience you had with us. We have shared your concerns with our front office and housekeeping team. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you!Sincerely,Hotel Management
I paid for my room and was told there was no room available due to the system being down
Business response:
Omar, thank you for taking the time to post your review online. We are so sorry for not being able to accommodate you this time and truly regret the inconvenience this might have caused you. We have followed up with our Engineering team to address and correct any remaining issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Horrible I booked the room a month in advance 9 hours away from where we live. We get there to be told they do not have the room I booked. (Double beds) that even though I booked a month in advance they had people unexpectidly extend their stay. Im sorry but knowing you had bookings you should say no to them. Then she expected me to put 4 people on a king size bed because thats all they had left. No Im sorry, all attitude like it was our fault they double booked. We left amd went to the holiday in next door that had wonderfu... read more
Business response:
Amanda, thank you for taking the time to share your feedback. Please accept our sincere apologies for not meeting your expectations regarding your booked room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to serve you whenever your travels bring you back to the area. Sincere... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.