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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t get a room. When we arrived the Asst Manager took forever to check us in. She seemed very disconnected with us. Then she said they were overbooked and didn’t have the room for 3 like we reserved. I am extremely upset with this experience. We had to find another hoteland spend almost double to get a room. Not happy that despite having selected a room in advance it wasn’t available.
Business response:
Dhiman, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Refrigerator and heater very noisy,bath not cleaned.
Business response:
Vilmantas, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for your concerns with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Manag... read more
The location is great. The check in person was friendly and efficient. I didn’t like that the lobby area was cramped. People were sitting in the lounge area which was ver close to the check desk as I was giving personal information. I just wish there could have been space for people to relax in the lounge and not be so close to people checking in.
Business response:
Nancy, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible hotel There was dog hair on my sheets upon arrival. Room was not clean, dirt and food on floor. Cabinets were falling off. Bathroom still had hair in tub and on floor. The smell of marijuana was very strong coming off the elevator. Will never stay here again.
Business response:
Stacy, thank you for sharing the specifics of your visit. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.