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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave me a smoking room...not a smoker and can’t stand the smell. All my clothes reeked of stale cigarettes. Property was outdated and dirty dishes were sitting out in the hall the entire 14 hours I was there. Dogs barking often. Otherwise it was cheap and had a granola bar breakfast with free parking and WiFi. Regardless I will never stay there again. Would have rather slept in my car!
Business response:
Stephanie, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Do not stay here. It is dirty. It smells like a 1980’s smoking lounge. It is hard to breath in the hallways. No ice machine anywhere on the premises. The air conditioner in the room sounds like a helicopter.
Business response:
Please accept my sincerest apologies for the odor and maintenance issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are stepping up our game and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Needs a facelift. Floor tiles coming up in kitchen. Lights wouldn't come on and they didn't fix. Bathtub wouldn't drain. Short on towels, pillows and bed sheets. A.C. was old and noisy. Smelled of dirt and cigarettes. The closet sliding doors were broken and off the track. We told them day one and they did nothing... No one should ever stay here until they spend some money on renovations and get their act together.
Business response:
Robb, we sincerely apologize that our facility fell short of your standards. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No ice machine anywhere in the building. Gross refrigerator. Garbage all over the floor in the lobby. I will never stay at an extended stay hotel again.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly hope you will consider giving us another opportunity to serve you better in the future... read more
Bad place to stay. Booked a room for three people. The room was supposed to have a king bed and a pull out bed; no pull out bed. There were soft spots in the floor like there was a hole under the surface. Manager was not interested in helping with the lack of bed. The hotel advertises a continental breakfast. That is prepackaged muffins, coffee or juice. There were soft spots in the floor like there was a hole under the surface. Manager was not interested in helping with the lack of bed. This place is off the beaten path and... read more
Business response:
Robert, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.. Sincerely, Hotel Management
Not recommended for extended stay. Not recommended for extended stay. Rooms were previously smoking ones but still could smell. No items to use for stove or fridge. Wanted to charge $10 to clean room. Location ok.
Business response:
John, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Counting on your kind gener... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Hotels.com confirmed a non-smoking room... Wifi was unusable, non-smoking room was confirmed but not available when I arrived.
Business response:
Thank you for posting a review of your stay. We apologize our hotel was overbooked and that we were unable to accommodate you in the room of your choice. This situation is being reviewed as a training tool to improve our procedures and to ensure this does not happen again. We’re also sorry for the inconvenience you experienced with the Wi-Fi connection. We have contacted our service provider and are happy to report that everything is now up and operating as it should be. We hope you will return so we can make it up to you. ... read more
Was booked to stay two nights... left after one night.
Business response:
Joseph, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.