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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service and front desk clerk was uninterested in helping us find another hotel since they overbooked and didn't have a room for us even though we paid for a room.
Business response:
Dear Susan, thank you for your recent visit to our hotel. Please accept our apologies for the inconvenience caused with your reservation and for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Overbooked without warning I booked my room on a Tuesday (8/30/22) then that Saturday (9/3/22) I get to the hotel to check in, after driving for 3 hours, and the front desk worker tells me they got overbooked so they currently have no more rooms available, and that there is nothing they can do for me. I’ve now had to cancel my weekend plans I had because I have no where else to stay, since every hotel in the Chicago area is completely booked, and I drive the 3 hours back home.
Business response:
Dear Brian, thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Horrible!! Didn’t have rooms ready and wasn’t able to stay there, yet they did charge my credit card. So now I’m on hold waiting to get my money back
Business response:
Dear Michael, thank you for evaluating your stay with us. We are pleased that we exceeded most of your expectations. It is essential that you are completely satisfied, and we are very sorry for any mix-up with your reservation. Please contact the hotel front desk directly so we can assist you further. We will work harder so your next stay is outstanding in every way. Thank you again.Sincerely,Hotel Management
Overbooked Hotel The hotel was overbooked and they didn’t have a room available for me or for many other people who also had reservations
Business response:
Dear Michael, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
I was very upset that i had to drive to this Hotel and find out they had to cancel my booking because of an error on their part. Long story short did't have any extra money because i had to wait for a refund and slept in my truck.
We booked our stay, received confirmation that we had a room reserved, called the hotel ahead of time to inform them we would be arriving after midnight and they told us that despite the fact that we had booked a room and had it guaranteed for us, we did not have a room because there was not a room available. We were forced to spend the night in our vehicle after previously being told that our room was guaranteed. This was awful practice by this location.
Business response:
Thank you for taking the time to share your feedback. We are sorry for the reservation issue you experienced and cannot apologize enough for the inconvenience this caused. We understand your frustration and truly regret disappointing you. We will review this appropriately to ensure this is not repeated in the future. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
i had made a reservation for 2 rooms via Expedia and my credit card was charged and I received a confirmatory email. Later, when I went to the hotel, the front desk told me that they didn't have any rooms and that my reservation was canceled. the hotel said that since Expedia is a 3rd party, the hotel was not responsible for overbooking. called Expedia kept transferring from one to the other and eventually was told there is no other hotel available that they can arrange. had to drive hours in the middle of the night with fam... read more
Business response:
Aftab, thank you for taking the time to show us your concern. We regret the negative experience you had and that we were unable to accommodate you this time. Unfortunately, financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them. We truly regret the inconvenience caused and hope you give us another chance to make this up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.