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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We are done using hotels.com We were charged for our room on hotels.com but there was no room at the hotel. The hotel canceled our reservation but hotels.com has to go through their process to verify the hotel canceled the reservation and did not charge us. In the website it said our reservation was guaranteed. We used a debit card so we are out our money until they go through their process. Our bank isn’t open on the weekends. We have lost all trust in hotels.com and will no longer be using them. We have been using hotels.c... read more
Business response:
Colby, thank you for sharing your concerns. We regret being unable to accommodate you and the inconvenience you are having due to the third-party website. We hope your future travels to our area will provide us an opportunity to host you. Sincerely, Hotel Management
Dirty, Rundown, and Overpriced This hotel is overpriced for a run down establishment and very dirty. They have their nerve to charge this rate! For a few dollars more I could have stayed at the Springhill down the street.
I like the full sized refrigerator. UNNAMED, the manager is a terrible human being. He was rude and extremely awful when dealing with the problem of charging my credit card three times! He tried to blame me for it, he never apologized for the overcharging. He’s awful, I’m never going back there and giving them anymore of my money
Business response:
Thank you for being our guest. We regret the billing-related issues and the service provided by one of our associates. We will look into this matter. We hope you will change your mind and select us for your future visit. Sincerely, Hotel Management
I booked because we worked super late and didn’t want to drive far. There was no one at the desk for a while and she didn’t really try to be pleasant she just did her job, which is fine. I was pretty empathetic to it because I’ve worked in hotels and know how short staffed it can be especially in the evening. We had come from working in the rain. So I was super excited that there was a laundry room to clean our clothes. I asked if they had detergent or dryer sheets I can have or buy. She just looked at me flat like “no” LOL ... read more
Business response:
Thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will consider giving us a second chance so we can prove this is not typical of our service. ... read more
Desk clerk (Alexis) lacked professionalism, training, standard hospitality. Confrontational and ignored guests.
Business response:
Thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
Average extended stay facility. Rude staff who doesn’t thank you. Dirty trash room.
Business response:
Thank you for your feedback. We apologize for the behavior of our associates and the cleanliness issue you encountered in your suite. We will discuss your comments with our associates to ensure we deliver excellent accommodations and service. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Staff and cleanliness NEED MAJOR improvement!!! Manager and employees are rude...definitely not clean. With COVID and them being required to sanitize by law, I was SHOCKED at how filthy the room was. There was an old pizza in the box still in a cabinet. That's not even kind of clean...I guarantee nothing was sanitized. I felt like I was bothering the day girl at the desk when I asked for a clean towel...I couldn't even get an extra pillow. After staying here, I can't help but feel like any rating above 4 came from the manage... read more
Business response:
Thank you for being our guest and for taking the time to post a review. We apologize for the cleanliness and service issues you experienced. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.