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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Terrible bed Very clean, nice service, but terrible bed. Definitely need to update for better sleep.
Business response:
Amber, although you liked our well-kept property and were impressed by the service provided by our courteous associates, we are sorry you found our bed uncomfortable. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your sleep a comfortable one. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
John, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Great room for the price. Clean rooms. Not much around to do though. Nothing within walking distance.
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know you enjoyed your well-appointed room and you found us to be a good value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
por error reserve un cuarto de fumadores y no me pudieron apoyar en cambiar el cuarto y ademas no pude hacer un check in antes de las 3pm, ademas que no nos apoyaron con cuidar las maletas, tuve que moverme con ellas.
Business response:
Javier, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Bad service. --The people downstairs for service were totally crazy. At one point it seemed like they intentionally took away the coffee from us- which we were entitled to in the morning breakfast. --Ruined mornings without coffee... :( --They also never came to clean our rooms (almost no room service) --Calls from the telephone provided in our room never connected. --Most of the time had to go downstairs and wait for a long time to ask for something near the table.
Business response:
Homagni, thank you for being a guest at our hotel. We are sorry we couldn’t provide you with an excellent breakfast experience and that you didn't like our hotel policies. Also, we apologize for the maintenance issue and your feedback for the telephone is discussed with the concerned team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,308 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.