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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
por error reserve un cuarto de fumadores y no me pudieron apoyar en cambiar el cuarto y ademas no pude hacer un check in antes de las 3pm, ademas que no nos apoyaron con cuidar las maletas, tuve que moverme con ellas.
Business response:
Javier, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Bad service. --The people downstairs for service were totally crazy. At one point it seemed like they intentionally took away the coffee from us- which we were entitled to in the morning breakfast. --Ruined mornings without coffee... :( --They also never came to clean our rooms (almost no room service) --Calls from the telephone provided in our room never connected. --Most of the time had to go downstairs and wait for a long time to ask for something near the table.
Business response:
Homagni, thank you for being a guest at our hotel. We are sorry we couldn’t provide you with an excellent breakfast experience and that you didn't like our hotel policies. Also, we apologize for the maintenance issue and your feedback for the telephone is discussed with the concerned team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Hotel rooms are very nice, unless you are prepared to cook for yourself you will have to leave the hotel. Not alot of options around this hotel for eating.
Business response:
Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we are sorry that our location wasn’t much appealing to you. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
good for no frills short stays bed comfortable ac good tv no so good
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Arrived late evening to check in due to flight delay, front desk clerk was very unfriendly and looked messy (like we just woke her up)
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates at check-in. This is not the way we would like our guests to leave with, so your feedback has been discussed with the front office team to ensure we deliver treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Bellow expectation, Higher price , snck as breakfast
Business response:
Muneer, thank you for staying with us at Extended Stay America.We are sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We will also share your feedback regarding our grab-and-go breakfast with our brand leadersto assist them when determining new selections. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Ken, we are delighted you had an outstanding stay at the Extended Stay America. And you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.