Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Rhani, we appreciate you for review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-appointed room and that you had a great stay with us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Adam, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Amber, although you liked our well-kept property and were impressed by the service provided by our courteous associates, we are sorry you found our bed uncomfortable. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your sleep a comfortable one. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

John, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know you enjoyed your well-appointed room and you found us to be a good value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management