This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the L line which was pretty convenient for us!
Business response:
Dalton, thank you for being our guest at Extended Stay America. We are delighted to know you found our location to be ideal for your needs. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Nice staff. Kitchen floor a little sticky. Good location
Business response:
Manuel, thank you for your review of Extended Stay America. We are glad you liked our courteous service and convenient location. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Convenient to O'hare and Car Rental Return Nice folks at check in. Room was ok. Kitchen was clean. Floor needed swept. There was debris on the floor that wasn't ours. Otherwise, no issues.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our location and were impressed with our courteous associates. However, we are sorry for not meeting some of your expectations with regards to our grab-and-go breakfast. We will share your feedback with our Brand Leaders to enhance our future guests’ experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bathroom was disgusting, but my expectations weren’t high for the $100 stay.
Business response:
Jennifer, thank you for taking the time to review your stay. Although we are happy your overall experience was enjoyable, we are sorry if any inconvenience was caused to you while you were here. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Our room was clean and comfortable throughout our stay. One reason we booked this property during our stay was for the kitchenette. Everything that we asked for was provided in the way of kitchen supplies. We, however, were not aware that there was no oven, which caused us to have to alter our original dining plans but was still workable. However, the breakfast advertised was not up to our expectations and we ended up having to spend money on our breakfasts out, as well, when we found that only granola bars, muffins, and oat... read more
Business response:
Allison, thank you for sharing your experience at our hotel. We’re glad to know you were happy with your well-kept room and that our location was ideal for you. However, we’re sorry for not meeting your expectations with our grab-and-go breakfast. We have taken a note of your feedback regarding our breakfast in order to let our Brand Leaders know our guests’ desire while implementing the future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Very nice staff member - Gayle - was incredibly nice & courteous. Very understanding that I'd had a long, really bad day & went out of her way to help. On the downside, the room was very dirty (the sheets downright gross), but there was a storm in NYC which sent everyone from the airport to hotels all over the city that night. I can imagine there was no time to check on the room to clean it, as every other place to stay nearby was sold-out.
Business response:
Liz, thank you for your feedback. We are glad you liked our friendly associates and will be sure to share your compliments with Gayle. However, we are sorry for the cleanliness issues you had in your room. We are reviewing this with our Housekeeping team so that no other future guests encounter the same problems. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.