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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Our room was clean and comfortable throughout our stay. One reason we booked this property during our stay was for the kitchenette. Everything that we asked for was provided in the way of kitchen supplies. We, however, were not aware that there was no oven, which caused us to have to alter our original dining plans but was still workable. However, the breakfast advertised was not up to our expectations and we ended up having to spend money on our breakfasts out, as well, when we found that only granola bars, muffins, and oat... read more
Business response:
Allison, thank you for sharing your experience at our hotel. We’re glad to know you were happy with your well-kept room and that our location was ideal for you. However, we’re sorry for not meeting your expectations with our grab-and-go breakfast. We have taken a note of your feedback regarding our breakfast in order to let our Brand Leaders know our guests’ desire while implementing the future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Very nice staff member - Gayle - was incredibly nice & courteous. Very understanding that I'd had a long, really bad day & went out of her way to help. On the downside, the room was very dirty (the sheets downright gross), but there was a storm in NYC which sent everyone from the airport to hotels all over the city that night. I can imagine there was no time to check on the room to clean it, as every other place to stay nearby was sold-out.
Business response:
Liz, thank you for your feedback. We are glad you liked our friendly associates and will be sure to share your compliments with Gayle. However, we are sorry for the cleanliness issues you had in your room. We are reviewing this with our Housekeeping team so that no other future guests encounter the same problems. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
It was extremely convenient for me. I had to attend a party shortly after work and the location was ideal. It saved me a lot of time. I would choose to stay again should a similar situation arise.
Business response:
Charlie, thank you for the amazing review of the Extended Stay America. We are delighted to know you had a great stay and that our location was perfect for your plans. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
I didn’t realize you charge extra for late checkout
Business response:
Thank you for sharing your feedback. We are immensely sorry that our late check-out fee came along as an unpleasant surprise to you. We'll make sure our team communicates this clearly going ahead. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.