Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Mariachi, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Thanks for sharing your review online. It was a pleasure learning you had a great stay with us and that our offerings were to your satisfaction. Your feedback has been shared with the maintenance team to review and action. Thank you for being a guest at Extended Stay America, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted you had a great time here and that you loved all the aspects of our hotel. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and giving us your feedback. We were so glad to read that you enjoyed your time with us. We apologize for the issue with the phone and air conditioning unit in your suite. We have addressed this issue with our engineering staff to service this immediately. Thank you for alerting us to this problem. We check our equipment on a regular basis so this unit must have experienced problems before it fell into our rotation. We are sorry for this inconvenience and hope to have another opportunity to... read more

Business response:

Talishua, thanks for choosing us on your trip to our city. We are glad you liked our well-maintained property and that you could start your day with our delicious breakfast offerings. On behalf of everyone at Extended Stay America, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are pleased to know you had an overall pleasant time with us, but we are sorry for the cleanliness issue you encountered in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. Thanks again, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management 

Business response:

It is so nice to read how much you enjoyed your stay at the Extended Stay America. Many of our guests are here for only one night before a long flight so we are pleased to offer extremely quiet rooms with luxurious, comfortable bedding to provide a very relaxing experience. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management