Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Sriracha, thank you for being our guest. We're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We will also share your feedback with our Brand Leaders, so they have the knowledge of our guests’ desires while implementing... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to share your experience at Extended Stay America. It feels great to know you liked our calm atmosphere and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here, we thank you for the recognition and invite you to enjoy the same on a future date. Sincerely, Hotel Management 

Business response:

Rhani, we appreciate you for review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-appointed room and that you had a great stay with us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Adam, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management