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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Modest but comfortable It was just one night, and the studio was pretty comfortable. A good and clean bathroom, a sink in the kitchenet allowed to get water to take pills and wash my face while my wife was in the bathroom. Since it was a short stay (10:00 pm through 8:00 am) we could not take advantages of having microwave, stove and fridge but it was nice to have them. Free Wi-Fi and power outlets in the lamp base made a feeling that you are cared of. The only disappointment was that on the web page it said "breakfast-on-th... read more
Business response:
Thank you for the review of your stay at Extended Stay America. We are thrilled to know you were satisfied with your accommodations and our service! It was our pleasure hosting you, and we hope you will choose us again! Sincerely, Hotel Management
Nice hotel, comfortable room. Marcos was excellent, he helped us with a reservation issue and was very friendly. Great customer service.
Business response:
Julia, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were impressed with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with Marcos to let him know his efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was wonderful...shuttle to airport for $5. Not even a plastic cup in the room to brush teeth of drink water. Vending machine had no healthy options. To be fair it is an extended stay place, so those staying for a bit would food etc. I was only there overnight because of a delay.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates and you had an overall pleasant time. However, we are sorry you were unhappy with our kitchenware policy. To ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management
Short but sweet stay at this hotel - extremely close and easy to reach from the airport - Adjacent to I90, to be honest we were worried about the traffic noises but this wasn't an issue. Plenty of car parking spaces - spacious room with full kitchenette. Bed and bedlinen clean and comfortable - shower was hot, not dramatically powerful but ok. Coffee on tap in the foyer which was actually really nice - check in and out smooth and hassle free - Food options just down the street - would stay here again and recommend to friends... read more
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are glad to know you were impressed with our ideal location and that you loved our accommodation. Thanks for the recommendation, and we cannot wait for your return visit. Sincerely, Hotel Management
We had a nice overnight stay at this hotel. We felt saved, the staff was courteous and the room was clean.
Business response:
Franchesca, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
Todo bien gracias a dios el servicio y la atencion
Business response:
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Had to request to change rooms as room allocated had a terrible smell in it. Was disappointed that the staff thought it acceptable to allocate that particular room in the first place.
Business response:
Thank you for reviewing our hotel. We apologize for the odor issue you encountered in your first room. We are sure this was a result of miscommunication between our housekeeping and Front Office Departments since a room should not be made available for occupancy until the process is complete and it has been inspected by a supervisor. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
I arrived very late and the person on duty was very helpful. Room was decent though I couldn't find a cup for drinking water which I thought was strange.
Business response:
Gail, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
Great place to stay It is always a pleasure I feel I should’ve gotten a discount because the carpet was stained and the hairdryer was broken but I still love extended stay
Business response:
DeOndria, thank you for taking the time to review your stay with us. We are happy your overall experience was enjoyable, but we are sorry for the issues you had in your room and the inconvenience it caused. Your comments will be shared with our team to take corrective actions. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.