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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to request to change rooms as room allocated had a terrible smell in it. Was disappointed that the staff thought it acceptable to allocate that particular room in the first place.
Business response:
Thank you for reviewing our hotel. We apologize for the odor issue you encountered in your first room. We are sure this was a result of miscommunication between our housekeeping and Front Office Departments since a room should not be made available for occupancy until the process is complete and it has been inspected by a supervisor. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
I arrived very late and the person on duty was very helpful. Room was decent though I couldn't find a cup for drinking water which I thought was strange.
Business response:
Gail, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
Great place to stay It is always a pleasure I feel I should’ve gotten a discount because the carpet was stained and the hairdryer was broken but I still love extended stay
Business response:
DeOndria, thank you for taking the time to review your stay with us. We are happy your overall experience was enjoyable, but we are sorry for the issues you had in your room and the inconvenience it caused. Your comments will be shared with our team to take corrective actions. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Fill the cabinets No supplies in the cabinets, such as silverware, pots pans, cups. NO coffee pot, toaster. Limited TV channels Mattress was not comfortable.
Business response:
Debra, thank you for evaluating your stay with us. We're sorry for the inconvenience you had due to our hotel policy and for not meeting some of your expectations. Please knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We’re sorry this was not explained to you at the time of your arrival. Wehope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Olga, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I will be using Extended Stay for all of my visits to the Chicago area. The room was exactly what I needed. I had all of the amenities I needed. The price was perfect.
Business response:
Robin, thank you for choosing to stay with us atExtended Stay America. We're glad to know you loved your well-equipped room and that you found us to be a great value.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for your gracious rating. We are pleased you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.